Forum Discussion
refer a friend nightmare
so I had two friends switch over to tmobile within the last month and I tried to do the Refer A Friend program but I kept getting a error message stating I need a qualified account. Per the prog...
Oh okay, I see what you mean. I think it's how it's worded. "In good standing" wouldn't include an account that's past due and I'm sorry if we didn't clarify that for you. I wish I could help but we don't have a workaround for this if the account is past due. If the number you're trying to refer hasn't been activated an account with us yet, there's still a once the account is in good standing. Looking at the page, as long as the referral is submitted at least 24 hours before they activated with is, you'd still be able to get the referral.
I had the same problems trying to refer my daughter to T-Mobil. Spent over an hour chatting with the online chat service was transferred to a manager for about 45 minutes and all they said was I could call the customer service line. my account is setup for automatic payments, and I have been a customer over two years, so my account is in good standing. I think it's a sham.
