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Outrageous Bill from a Cruise. Please help.
I went on a cruise in November. Thought I had international calling bought an extra plan that was text to me from T mobile when I was notified that my bill was $100 over. I also purchased the ships Wi-Fi plan because I am currently in school and need the Wi-Fi. 3 days into the trip I got a notification that my bill was $700 over I at that point contacted T-Mobile and was advised that the charges were valid and that there was nothing they could do. I was also told to turn my airplane mode on, and it would stop the charges Three days later I get another text from T-Mobile saying that my bill is now $1700. After making every attempt to avoid these charges, I still incurred them. I have reached out to T-Mobile multiple times to resolve this bill by paying my bill plus an extra $200 to $300 more a month than my monthly bill, until the balance is settled. This is what I can afford. I am being denied of that. I have been a T-Mobile customer for many years. My bill is typically paid on time. I am disgruntled at how I am being treated. If anybody has any situation similar please reach out.TIA.
No money, Mo problems!
Hello, I have been trying to speak to someone who can help me. I have been a customer for over 12 years and now I can't get any help. Recently I was involved in an accident (I offered proof) that had me out of work since 10/15. I had an arrangement that I wasn't able to keep because (guess why??) I was in a terrible accident where my vehicle flipped over. Yet T-Mobile keeps turning off my service charging me 20$ per line everytime that happens but everytime I get my service back on. I would really like to avoid this from happening again but since I don't have any funds it's nothing that can be done to help me. T-Mobile is a big company, but because I have a 33 day past due, I have to lose my service?
Bill is overcharged every month
Hi all I started an account with Tmobile a year ago. Initially, after adding and removing all the lines in the account I got a plan for $200 for 6 lines but I get a bill of $205 every month I confirmed with one of the supervisors about the overcharge and she confirmed that my bill should be $200 and it will be rectified from next month but since one year I am getting a bill of $205 and they still don't make deny the fact that I am being overcharged. I don't know how to solve this issue.
Incoming call log
I noticed a 3 hour incoming call that I didn't receive. There were 2 calls, the first shows as missed call and a minute later the second, shows the call going over 3 hours. the number isn't in my contacts and when I called the number to see who it was, it's not a real number. Immediately disconnects. ¿Qué es esto?
i want to formally dispute $805.05 November bill
Hello I want to dispute the $805.05 billing i received for the month of November. Can someone tell me what are the procedures to formally dispute the large November monthly bill. My name is Ezana Aimero (304412****) with a family plan of 3 lines. (Account number *********) i have been with T mobile/sprint for the last 15 years. Now i have been asked to pay 805.08 cents for international calls that i didn't use. I call Tmobile and Notified October 4th, November 9, November 13, and November 18th and both times i spent more than 3 hours and i spoke with supervisor and Manager and both people promised me to resolve the issue and get back to me with in 24hrs However no resolution provided. After 15 years with Tmobile, i really got frustrated. I am very sad and It received really poor customer service. Now i don't have no option so i requested T-mobile to terminate and transfer/port my number to a new cell phone carrier
