Bill & Charges

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Precio Fijo
On the Magenta 55+ it says taxes and fees are included in the price $70 (with auto pay) and is locked in for life. I just got a text saying my price is going up $5/month per phone. What happened to my price lock GUARANTEE? You can charge more to new customers, but do not change the terms of our contract!! Eventually we will age out….
Solved
rabarry
Newbie Caller
Hace 11 meses
29KViews
51likes
327Comentarios
Why are we being penailzed for paying with a credit card?
T-Mobile already took away the $5 discount that I had for auto-pay, and now will add a $10 penalty if I do not give them a debit card or bank account!!! This is daylight robbery and I am very disappointed in these tactics. I have been with T-mobile since 2006, now I will probably have to change providers. The $10 increase is more than any credit card company charges fees for processing a transaction. Really T-Mobile???
MHol
Newbie Caller
Hace 2 años
descuento
cargo
t-mobile
2KViews
3likes
67Comentarios
127 or 128 mean in my incoming text log
Does anyone know where text messages are coming from when it is displayed in the incoming text log as 127 or 128? I seem to be getting many of these codes but I don't recall receiving the texts…. But I see it in my text message log.
Solved
IamSamIam
Newbie Caller
Hace 9 meses
t-mobile
texto
uso
31KViews
5likes
19Comentarios
T-Mobile ONE "Un-Contract" Price Lock Guarantee | "Re" Carrier - June 2024 Increase Price Increase
I don't know how T-Mobile thinks this is ok. I Am more irritated by their response. Don't insult my intelligence. We kept our plan, the price should not change - it's just that simple. Yes, I rather pay substantially more to another carrier because it's BS of T-Mobile to do this, counting on people to just accept it and be "ok" with the "inflation" - playing on your lack of intelligence, this is GREED pure & simple, there are NO additional associated costs in giving you the service you have already been paying for. https://ibb.co/s3sjDgY This "infinite growth" mindset of Capitalism is the fail of the pyramid scheme. It's delusional. I don't know who I want to fail more, Reddit, or T-Mobile. At least Verizon and AT&T don't "pretend" to care. Don't tell me you won't change my price as long as I keep my plan, and then you turn around and change my price and then communicate with me as if I Am talking out the side of my neck, out of thin air, like you don't see the same thing that I see YOU said.. and I agreed to! Heck, a landline, GMAIL, and old fashioned letters might be the move at this point, tired of being lied to and nickle and dimed. I hope the churn is HORRIBLE from this point on. You NEVER win when you are dirty.
I_Am
Transmission Trainee
Hace 11 meses
uno
Precio Fijo
Prick Lock Guarantee
sin contratos
1.1KViews
0likes
9Comentarios
First Billing Cycle
Hello T-Mobile, I have switched to the All One Plan on 1/16/2018 and I have received a text saying my first auto debit will take place on 2/6/2018 for service from 1/17/2018 -2/16/2017. I spoke to a representative and was told my following auto debit will happen on 3/7/2018 for the service from 2/17/2018 - 3/16/2018, which makes sense. My question is, why am I being debited on the 2/6/2018 and not on 2/16/2018 as is when the full cycle of 30 days is completed. It seems like I am going to be paying a full month of service cost for only 20 days of service used on my first bill 2/6/2018. I know this is a postpaid and not a prepaid plan. Aguardo respuesta.
Solved
magenta3914850
Network Novice
Hace 8 años
13KViews
0likes
8Comentarios
Price increase for included lines??
I have an unlimited plan that includes two lines. Does this latest $5 increase apply to those lines as well? Anyone know?
Solved
nurseynurse55
Newbie Caller
Hace 2 meses
748Visto
1like
7Comentarios
Pagos mensuales
T-Mobile has just increased monthly bills by $5 per line. While I understand this is their first increase in some time, the impact on customers with multiple lines is substantial. For me, with seven phone lines, my monthly bill will increase by $35. This is simply unfair. T-Mobile should reconsider this pricing structure, especially for customers with numerous lines.
Borana
Newbie Caller
Hace 2 meses
347Visto
2likes
7Comentarios
refer a friend nightmare
so I had two friends switch over to tmobile within the last month and I tried to do the Refer A Friend program but I kept getting a error message stating I need a qualified account. Per the program terms and conditions I thought it stated the following... however I was told because I have a payment arrangement that disqualifies me. I don't think that's far I was part of hurricane Irma and I cant help I need an arrangement at least my account isn't suspended. who can I call about this? Do anyone have corporate number? I really don't think this is right. Program Terms & Conditions 1. El recomendador debe mantener una cuenta de consumidor con servicio pospagado marca T-Mobile activa con servicio de voz durante todo el proceso de recomendación. Referrer must register for the Refer-A-Friend program online at https://referral.t-mobile.com/. Referrals good only after 24 hours of being uploaded. Otros tipos de cuentas y planes (por ej.: corporativas, gubernamentales, de empleados, de distribuidores, prepagadas y VIP) no son elegibles.
Solved
ericade3082
Network Novice
Hace 8 años
1.1KViews
0likes
7Comentarios
This is BS
This is BS that TMobile took away charging the account for third party apps. I constantly play Hogwarts on my cell phone and now I can't purchase items in the game and have it billed to tmobile to pay for it on my next bill. I'm on disability and by the time I pay all my bills and get things for my daughter like doctors appt and food and clothes my money is gone. So charging it to my bill with a cap of 50 or 100 dollars I think it was to be added to my bill let me play the game and pay it on my bill the next time my bill came out... and they just removed that feature with no explanation or warning... I had to do a deep dive on the website to find out and it wasn't even on the website I had to find out on a forum page... this is ridiculous and should be reinstated immediately!
GeminiDragon
Newbie Caller
Hace 8 meses
Servicio al Cliente
Game Charges
t-mobile
591Visto
2likes
5Comentarios
T-Mobile Mastercard Fiasco
Don't have a promotion if you are not going to honor it. I did everything right the first time I submitted for the Mastercard promotion, but the associates at T-Mobile did not know to give me the $30 line; they did a $20 line on the tablet (are they trained to do this? I doubt it, just no communication within the company), so I was denied, but I was given no notification of this denial because that is not a thing. When I checked in a month later, I got over-the-phone help to change my line to $30 so I would qualify. In spite of the erroneous message below, I submitted all of the same required documents (which is a really clumsy way to do it in this day and age), and now I am denied for being too late asking. You can probably guess all of the expletives I am thinking right now in regard to T-Mobile. The images I sent were fine the first time. The receipt is from Apple, so it cannot be an invalid store. This is T-Mobile's fault with their initial incompetence in establishing a line for the ipad air that did not qualify for the explicitly stated promotion; the rest is just general incompetence, with the sole exception of the nice woman on the phone who helped with the second attempt. She told me people much later than me (again caused by T-Mobile) had earned the promotion, but if it didn't work out, call her back so I can change my line back to $20. It would be smarter of me to change companies. Here is the damn logo from my receipt! Reward Tracker Your submission has been denied. Here's why: Uploaded image is invalid or unrecognizable. Receipt shows invalid store. Fecha de transacción no válida para la promoción. Promotion Information Promotion Number: Promotion Description: 2021 Apple iPad Retail P1 Promotion Date Range: 4/1/2021 - 12/31/2021 Customer Information Tracking ID: HRHJ-5545-7660 Submission Date: 2/4/2022 (I bought the ipad in November; got it in December; submitted the promotion in December--never heard back and never received Mastercard, so checked February 4th to see what was up, and she had me resubmit after giving me the "correct line.") Pretty damn tight timeline! Reward Information Reward Type: Virtual Prepaid Card Status: Denied
adamentropy
Newbie Caller
Hace 4 años
ipad pro 12.9 3rd gen
949Visto
0likes
5Comentarios

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I just got a text saying my price is going up $5/month per phone. What happened to my price lock GUARANTEE? You can charge more to new customers, but do not change the terms of our contract!! Eventually we will age out…. 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I seem to be getting many of these codes but I don’t recall receiving the texts…. But I see it in my text message log. 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I Am more irritated by their response. Don’t insult my intelligence. We kept our plan, the price should not change - it’s just that simple. Yes, I rather pay substantially more to another carrier because it’s BS of T-Mobile to do this, counting on people to just accept it and be “ok” with the “inflation” - playing on your lack of intelligence, this is GREED pure & simple, there are NO additional associated costs in giving you the service you have already been paying for. https://ibb.co/s3sjDgY This “infinite growth” mindset of Capitalism is the fail of the pyramid scheme. It’s delusional. I don’t know who I want to fail more, Reddit, or T-Mobile. At least Verizon and AT&T don’t “pretend” to care. Don’t tell me you won’t change my price as long as I keep my plan, and then you turn around and change my price and then communicate with me as if I Am talking out the side of my neck, out of thin air, like you don’t see the same thing that I see YOU said.. and I agreed to! Heck, a landline, GMAIL, and old fashioned letters might be the move at this point, tired of being lied to and nickle and dimed. I hope the churn is HORRIBLE from this point on. You NEVER win when you are dirty. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1283","kudosSumWeight":0,"repliesCount":9,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:one","text":"uno","time":"2018-09-01T22:14:12.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3w1fF9OVl98Mg","node":{"__typename":"Tag","id":"tag:Price Lock","text":"Precio Fijo","time":"2024-06-11T07:02:35.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3w1fF9OVl98Mw","node":{"__typename":"Tag","id":"tag:Prick Lock Guarantee","text":"Prick Lock Guarantee","time":"2024-06-11T07:02:35.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3w1fF9OVl98NA","node":{"__typename":"Tag","id":"tag:un-contract","text":"sin contratos","time":"2024-06-11T07:02:35.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMXwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.t-mobile.com/community/s/xjbgt85279/images/bS0xMTQ4NDItODczaUYzQkU1Q0M2MUNDQ0MwQ0E?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:114213":{"__typename":"Conversation","id":"conversation:114213","topic":{"__typename":"ForumTopicMessage","uid":114213},"lastPostingActivityTime":"2021-03-05T13:22:21.000-08:00","solved":true},"User:user:101953":{"__typename":"User","uid":101953,"login":"magenta3914850","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Network Novice","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-6.svg?time=0"},"id":"user:101953"},"ForumTopicMessage:message:114213":{"__typename":"ForumTopicMessage","subject":"First Billing Cycle","conversation":{"__ref":"Conversation:conversation:114213"},"id":"message:114213","revisionNum":1,"uid":114213,"depth":0,"board":{"__ref":"Forum:board:bill-charges"},"author":{"__ref":"User:user:101953"},"metrics":{"__typename":"MessageMetrics","views":12795},"postTime":"2018-01-22T11:31:57.000-08:00","lastPublishTime":"2018-01-22T11:31:57.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello T-Mobile, I have switched to the All One Plan on 1/16/2018 and I have received a text saying my first auto debit will take place on 2/6/2018 for service from 1/17/2018 -2/16/2017. I spoke to a representative and was told my following auto debit will happen on 3/7/2018 for the service from 2/17/2018 – 3/16/2018, which makes sense. My question is, why am I being debited on the 2/6/2018 and not on 2/16/2018 as is when the full cycle of 30 days is completed. It seems like I am going to be paying a full month of service cost for only 20 days of service used on my first bill 2/6/2018. I know this is a postpaid and not a prepaid plan. Aguardo respuesta. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"671","kudosSumWeight":0,"repliesCount":8,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:181224":{"__typename":"Conversation","id":"conversation:181224","topic":{"__typename":"ForumTopicMessage","uid":181224},"lastPostingActivityTime":"2025-04-27T17:12:34.604-07:00","solved":true},"User:user:205089":{"__typename":"User","uid":205089,"login":"nurseynurse55","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Newbie Caller","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-2.svg?time=0"},"id":"user:205089"},"ForumTopicMessage:message:181224":{"__typename":"ForumTopicMessage","subject":"Price increase for included lines??","conversation":{"__ref":"Conversation:conversation:181224"},"id":"message:181224","revisionNum":1,"uid":181224,"depth":0,"board":{"__ref":"Forum:board:bill-charges"},"author":{"__ref":"User:user:205089"},"metrics":{"__typename":"MessageMetrics","views":748},"postTime":"2025-03-13T15:40:58.551-07:00","lastPublishTime":"2025-03-13T15:40:58.551-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have an unlimited plan that includes two lines. Does this latest $5 increase apply to those lines as well? Anyone know? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"123","kudosSumWeight":1,"repliesCount":7,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:181181":{"__typename":"Conversation","id":"conversation:181181","topic":{"__typename":"ForumTopicMessage","uid":181181},"lastPostingActivityTime":"2025-03-13T14:00:42.063-07:00","solved":false},"User:user:204953":{"__typename":"User","uid":204953,"login":"Borana","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Newbie Caller","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-9.svg?time=0"},"id":"user:204953"},"ForumTopicMessage:message:181181":{"__typename":"ForumTopicMessage","subject":"Pagos mensuales","conversation":{"__ref":"Conversation:conversation:181181"},"id":"message:181181","revisionNum":1,"uid":181181,"depth":0,"board":{"__ref":"Forum:board:bill-charges"},"author":{"__ref":"User:user:204953"},"metrics":{"__typename":"MessageMetrics","views":347},"postTime":"2025-03-13T10:46:17.199-07:00","lastPublishTime":"2025-03-13T10:46:17.199-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" T-Mobile has just increased monthly bills by $5 per line. While I understand this is their first increase in some time, the impact on customers with multiple lines is substantial. For me, with seven phone lines, my monthly bill will increase by $35. This is simply unfair. T-Mobile should reconsider this pricing structure, especially for customers with numerous lines. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"371","kudosSumWeight":2,"repliesCount":7,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:114320":{"__typename":"Conversation","id":"conversation:114320","topic":{"__typename":"ForumTopicMessage","uid":114320},"lastPostingActivityTime":"2023-03-15T05:24:45.000-07:00","solved":true},"User:user:60619":{"__typename":"User","uid":60619,"login":"ericade3082","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Network Novice","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-7.svg?time=0"},"id":"user:60619"},"ForumTopicMessage:message:114320":{"__typename":"ForumTopicMessage","subject":"refer a friend nightmare","conversation":{"__ref":"Conversation:conversation:114320"},"id":"message:114320","revisionNum":1,"uid":114320,"depth":0,"board":{"__ref":"Forum:board:bill-charges"},"author":{"__ref":"User:user:60619"},"metrics":{"__typename":"MessageMetrics","views":1120},"postTime":"2017-11-02T07:02:39.000-07:00","lastPublishTime":"2017-11-02T07:02:39.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" so I had two friends switch over to tmobile within the last month and I tried to do the Refer A Friend program but I kept getting a error message stating I need a qualified account. Per the program terms and conditions I thought it stated the following... however I was told because I have a payment arrangement that disqualifies me. I don't think that's far I was part of hurricane Irma and I cant help I need an arrangement at least my account isn't suspended. who can I call about this? Do anyone have corporate number? I really don't think this is right. Program Terms & Conditions 1. Referrer must maintain an active T-Mobile-branded postpaid consumer account with voice service throughout the referral process. Referrer must register for the Refer-A-Friend program online at https://referral.t-mobile.com/. Referrals good only after 24 hours of being uploaded. Other account & plan types (e.g., corporate government, employee, dealer, prepaid, and VIP) are not eligible. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1033","kudosSumWeight":0,"repliesCount":7,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:115983":{"__typename":"Conversation","id":"conversation:115983","topic":{"__typename":"ForumTopicMessage","uid":115983},"lastPostingActivityTime":"2024-11-11T11:56:29.000-08:00","solved":false},"User:user:159337":{"__typename":"User","uid":159337,"login":"GeminiDragon","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Newbie Caller","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-2.svg?time=0"},"id":"user:159337"},"ForumTopicMessage:message:115983":{"__typename":"ForumTopicMessage","subject":"This is BS","conversation":{"__ref":"Conversation:conversation:115983"},"id":"message:115983","revisionNum":1,"uid":115983,"depth":0,"board":{"__ref":"Forum:board:bill-charges"},"author":{"__ref":"User:user:159337"},"metrics":{"__typename":"MessageMetrics","views":591},"postTime":"2024-09-09T01:24:55.000-07:00","lastPublishTime":"2024-09-09T01:24:55.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" This is BS that TMobile took away charging the account for third party apps. I constantly play Hogwarts on my cell phone and now I can't purchase items in the game and have it billed to tmobile to pay for it on my next bill. I'm on disability and by the time I pay all my bills and get things for my daughter like doctors appt and food and clothes my money is gone. So charging it to my bill with a cap of 50 or 100 dollars I think it was to be added to my bill let me play the game and pay it on my bill the next time my bill came out... and they just removed that feature with no explanation or warning... I had to do a deep dive on the website to find out and it wasn't even on the website I had to find out on a forum page... this is ridiculous and should be reinstated immediately! 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I did everything right the first time I submitted for the Mastercard promotion, but the associates at T-Mobile did not know to give me the $30 line; they did a $20 line on the tablet (are they trained to do this? I doubt it, just no communication within the company), so I was denied, but I was given no notification of this denial because that is not a thing. When I checked in a month later, I got over-the-phone help to change my line to $30 so I would qualify. In spite of the erroneous message below, I submitted all of the same required documents (which is a really clumsy way to do it in this day and age), and now I am denied for being too late asking. You can probably guess all of the expletives I am thinking right now in regard to T-Mobile. The images I sent were fine the first time. The receipt is from Apple, so it cannot be an invalid store. This is T-Mobile’s fault with their initial incompetence in establishing a line for the ipad air that did not qualify for the explicitly stated promotion; the rest is just general incompetence, with the sole exception of the nice woman on the phone who helped with the second attempt. She told me people much later than me (again caused by T-Mobile) had earned the promotion, but if it didn’t work out, call her back so I can change my line back to $20. It would be smarter of me to change companies. Here is the damn logo from my receipt! Reward Tracker Your submission has been denied. Here's why: \t Uploaded image is invalid or unrecognizable. \t \t \t Receipt shows invalid store. \t \t \t Transaction date not valid for promotion. \t Promotion Information Promotion Number: Promotion Description: 2021 Apple iPad Retail P1 Promotion Date Range: 4/1/2021 - 12/31/2021 Customer Information Tracking ID: HRHJ-5545-7660 Submission Date: 2/4/2022 (I bought the ipad in November; got it in December; submitted the promotion in December--never heard back and never received Mastercard, so checked February 4th to see what was up, and she had me resubmit after giving me the “correct line.”) Pretty damn tight timeline! 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