Forum Discussion
refer a friend nightmare
so I had two friends switch over to tmobile within the last month and I tried to do the Refer A Friend program but I kept getting a error message stating I need a qualified account. Per the prog...
Oh okay, I see what you mean. I think it's how it's worded. "In good standing" wouldn't include an account that's past due and I'm sorry if we didn't clarify that for you. I wish I could help but we don't have a workaround for this if the account is past due. If the number you're trying to refer hasn't been activated an account with us yet, there's still a once the account is in good standing. Looking at the page, as long as the referral is submitted at least 24 hours before they activated with is, you'd still be able to get the referral.
Same happened to me. I was referred by my sister. I said that while setting up my account. I was told that I had to wait until after my account was complete and my numbers were switched over. Then after that, I called again and was told I had to tell them while setting up the account. After the account is completed, I could not get my sister the referral. I don't think anyone that works for T-Mobile is trained how to help the customers. Or they lose a commission if they give the referral bonus to an existing customer. I tried pre-setting my referral status at their refer a friend site link, that T-Mobile gives on their main page, and it goes to a no site message. They don't give a referral bonus. It's not real.
