T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans

As a final action on my part regarding T-Mobile's lack of honesty and integrity, I have written an email to Mike Seivert, CEO.  For what it may be worth, here's the text of my email:

Dear Mr. Seivert,

My name is XXXX.  Up until a few days ago, my wife and I were part of the T-Mobile family in that we each had our cell phone service through the Magenta 55+ Unlimited plan.  We signed on to the plan at your store in North Myrtle Beach, SC in November of 2020.  The process of switching was easy, and the folks in the store were very helpful.  One of the main reasons we made the switch from Verizon to T-Mobile was that we were PROMISED that our monthly rate would NEVER increase as long as we maintained the plan.  We made no changes to our plans at all, and we paid through autopay every month.  $90 each month, including taxes and fees and "Netflix on us".  We always got good service, and we enjoyed the benefits of the plan.

Then, several months ago, I received a text informing me that our rate would be increasing.  I thought it had to be a mistake since we had been promised that the rate would never go up.  I called your customer support several times and was basically told this:  "Yes.  We did promise that your rate would never increase, but we now find that with the cost of everything going up we must impose a small rate increase".  That nonsensical reply angered me.  So ... I went onto the T-Mobile community site to find out if I was the only one who felt I had been lied to.  The answer was a resounding "NO"!  It seems that many senior citizens were in the same boat as my wife and me.  Again, I reached out to customer support for help, but the rate was increasing and that was that. 

My next steps were to file complaints with the FCC and the South Carolina Department of Consumer Affairs.  Each of those received a written reply from T-Mobil which was laden with lies and "blowing smoke".  No where did the reply say that we had been promised that rates would not increase.  I continued the battle through those two entities and with the SC Attorney General's office.  T-Mobile stood fast in it's denial of the promise that it had made.

Eventually, I came to a conclusion:  It's obvious to me that T-Mobile has decided to trade its integrity for the few dollars it would get from seniors who had been promised a stable rate forever.  That's when it dawned on me that I didn't want to fight this decision any longer.  Honesty and integrity are important in any relationship, and I don't want to do business with a company where those virtues are meaningless.

The bottom line is this:  I have now severed my relationship with T-Mobile, and I've switched the service for my two cell phones to a competitor.  They seem to honor and treasure their integrity.  Please know this:  It was NEVER about the money!  It was about an agreement between me and T-Mobile, and a promise that your company decided not to keep.  Most of the folks involved in this issue will be dead in a few years, and the added income to you would be negligible anyway.  The true colors of what you stand for have become abundantly clear for me, and as I told one of your reps, if you came to me with a promise of free service for the rest of my life, I would not do business with you.  Integrity is highly important to me.  I have an expectation of integrity of those I do business with, and your company has not met that expectation. 

I hope the results are worth it to you.