Forum Discussion
T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans
In 2017, I signed up for a 55+ rate plan with the assurance that my monthly rate was price-locked for life. This incentive was a primary reason that I switched from AT&T to T-Mobile. Now, T-Mobile ...
Upon receipt of my email to the CEO (pasted previously), the office of the T-Mobile CEO has reached out to me. A very nice lady who identifies as a "Senior Specialist, Team CEO" called me late this afternoon. She was quite willing to listen to my story, and expressed her apologies for the fact that I was "disappointed" in the service. Although she was totally cordial and professional, this was obviously a "CYA" followup. She assured me that the credit for my last month's cost would be applied. Nowhere, however, was there a mention of the fact that a promise was ever made or broken. She, once again, mentioned that "inflation" was hard on everyone, and that the price increase to those of us who were promised our monthly cost would NEVER increase was necessary.
Nuff said!
