Forum Discussion
T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans
In 2017, I signed up for a 55+ rate plan with the assurance that my monthly rate was price-locked for life. This incentive was a primary reason that I switched from AT&T to T-Mobile. Now, T-Mobile is trying to raise my monthly rate by $10.00. When I spoke to their customer service people this morning they told me that there was nothing that they could do to fix the problem. I also noted that they changed all of the marketing information on their web site to delete all references to the price-lock guarantee which I was offered when I set up the account. We need to find a way to complain loudly to T-Mobile about this breach of contract and breach of trust. If we do nothing, they will raise our rates again in the future. Let's fight back. Thanks for listening.
First, they changed the rules regarding auto-pay so we couldn't use our credit cards. Now this!! I will be filing appropriate complaints as well as switching carriers. Even if they reverse this decision, I won't be doing business with this type of company. I figured something was up when I stopped receiving the weekly updates and surveys from them.
Ask anyone on the meaning of 55+ and they will answer that 55+ just means SENIORS.
For T-Mobile to rescind on their promise of the 55+ “$30 per month rate plan would “never” go up is simply a BREACH OF CONTRACT and to do it to the 55+ group is simply AGEISM DISCRIMINATION.
We need to have a concerted effort to bring T-Mobile to its senses - these are some:
1. File a complaint with the FCC
... https://consumercomplaints.fcc.gov/hc/en-us
2. File a complaint with the BBB
... https://www.bbb.org/file-a-complaint
3. Contact your state attorney's general office.
4. Contact your congressperson and two senators.
5. Contact AARP.
6. Contact Costco, if you got your service through them.
7. Start a "Boycott T-Mobile" campaign in social media.
8.Contact your favorite law office to bring a class action lawsuit against them.
You may also try sending an email to Pres/CEO Mike Sievert
... Mike.Sievert@t-mobile.com
Remember... UNITED WE STAND, DIVIDED WE FALL !!!
I transferred to T-Mobile at my local Costco store in 2017. I will be contacting Costco about this issue. They have been excellent about standing behind their products as well as those from their contractors.
Jmattioli wrote:
Same thing happened to me. Switched from Verizon to T-Moble to get One plan 55+ with price lock for life (2 lines $60 with auto pay and now told price is increasing and that plan is not included with price lock. Filed FCC complaint also. Maybe we should take them to small claim court individually? They won't show and be ordered to pay.
Small claim court is very limited as to punishment and we need to hit T-Mobile deep in their pockets...
I have encountered the same problems. They dance around the fact that they have lied to their customers who all happens to be senior citizens. I sent the T-Mobile CEO an email, he also danced around the issue that we had been lied to. Below is his name and number, send him an email.
Mike Sievert
Mike.sievert@t-mobile.com
In 2017, we signed up for the T-Mobile One program at Costco.
I just spoke with a Costco rep, and he spent quite a lot of time looking into this. His suggestion is that I (and any of you who signed up at Costco) complete the online Feedback form on the Costco.com website home page. This is the comment I left: You are welcome to use it (or a version of it):
In 2017, we signed up for the T-Mobile One program at Costco, a rate plan for customers 55+ that promised the $30 per month rate would "never" go up. We switched from AT&T and moved my mother over, also. This past week T-Mobile One customers were advised that their plan was going to be increased $5 per line per month. I have spoken to T-Mobile, but there are no options for us at the same rate.
I just spoke with a Costco rep, and he spent quite a lot of time looking into this. His suggestion is that I (and anyone who signed up at Costco) complete the online Feedback form on the Costco.com website home page. This is clearly a T-Mobile issue, but having engaged in a contract with a Costco contract vendor, we expect the same adherence to contractual promises made as we do with any Costco product.
We hope you can help us and the thousands of other Costco customers who signed up for this plan at a Costco store.
Let’s hope all contact FCC, secretary of state you live in, your congressperson and two senators and AARP.
Reply after submitting formal complaint to the FCC. What was T-Mobiles CEO thinking would happen? Hopefully this gets national attention. Oh that's right, T-Mobile had to do this because of inflation … wait … inflation? what inflation? …. CBS, ABC, NBC, MSNBC, CNN says inflation is more right wing propaganda. This story will never make any news.
Gracias por tu envío. Based on our review, your Ticket No. xxxxxxx was served on your provider on May 24, 2024.
Here's what you can expect from the FCC's informal complaint process:
- Your provider should contact you directly in an effort to resolve your issue.
- The FCC's role in this process is to facilitate a conversation between you and your provider.
- Your provider is required to submit to the FCC a written response regarding your issue no later than 30 days from today.
- The FCC will not contact you until we receive a response from your provider.FCC isn't going to do a thing. You guys have an opt out and can use if they changed the price. That's what the guarantee is. They will tell you to use the opt out penalty free and go another provider.
You can also start a “Boycott T-Mobil” campaign in social media or seek legal help to do a Class Action lawsuit as there are many of us affected by this action from T-Mobil - that could be considered an ageism discrimination on their part...
