Forum Discussion

jesssmith111's avatar
jesssmith111
Newbie Caller
Hace 10 meses

lost device kine suspension

What happened to the ability to block a line for a lost device? It used to be on the website and now it disappeared. 

  • It's under the line settings, report phone lost or stolen. There's also an option to temporarily suspend a line.

  • thank you!! I switched to a different browser and was able to do it! 

  • gramps28's avatar
    gramps28
    Router Royalty

    It's under the line settings, report phone lost or stolen. There's also an option to temporarily suspend a line.

  • The “lost device” function has disappeared from the website (at least my website when I log in) 

  • gramps28's avatar
    gramps28
    Router Royalty

    I just signed into MyTmobile account using Firefox on my phone.

  • gramps28's avatar
    gramps28
    Router Royalty

    I'm glad it's working for you, sometimes the browser makes the difference.