Hey T-Mobile Fcc Tower Reg.No. 1288842 located at 941 E. Hwy 98 Ocotillo Ca 92259 This T-Mobile tower has not worked for the last 3 weeks. I have T-Mobile phones and for years have had excellent se...
I have been calling in complaints about lack of T-Mobile service at this tower since April 6th, dozens of calls to T-Mobile 611 technical reps. I have been given 4 different trouble tickest and there has been no resolution. I spoke with a T-Mobile service rep on May 3rd assuring me that there would be a service truck to visit the tower and the tower was still there and could be seen on T-Mobile maps. However, when I visited the T-Mobile store in La Mesa CA on Friday May 5th, the tower no longer showed on the T-Moble tower location map. I was toild that T-Mobile had decommissioned this tower and that the decommissioning would affect ALL American Cell Phone providers. I was further told that there are no plans for T-Mobile to fix the tower or to relocate it. I have notified the County Board of Supervisors and also Border Patrol on May 5th as soon as -Mobile employees told me what had happened regarding theis very tower. I think we are neighbors and I will try to contact you folks. My phone goes from TelCel one bar to No Service and mostly there is no service at all. I no longer have any T-Mobile service showing on the phone either in the house or outside. However, there is excellent T-Mobile service when I park and sit by the pile of rocks at CalTrans Hill on the west side of Hwy 98, the same hill that has Border Patrol surveillance cameras on top and where calls go off the tower at Coyote Wells north of I-8. Cal Trans hill is to the north of this cell tower and it is possible to make T-Mobile calls when looking to the south to what looks likie a cell tower, but which T-Mobile has confirmed to me once in the store and three times by phone calls has been decommissioned. The red lights still flash after dark. I have been given a variety of reasons for the decision to decommission the tower, most of which make no sense. I have been certain that I was not the only user who has lost use of this formerly reliable cell phone service with T-Mobile. Friends who visit with other cell providers get a message welcoming them to Mexico as soon as they get out of their cars. This has been happening for several weeks. I saw a BP phone last week that notified him that he was in Mexico. We both knew that was wrong. Scores of calls to T-Mobile 611 got no resolution. But now I have been told that the tower is decommissioned and I need to be patient and learn to live withou't cell service at home. Your phone should work great in Ocotillo where it is off the tower at Coyote Wells, and anywhere further from the border where it will work off other towers further from the border. Do not change your cell phone provider as T-Mobile said the tower will not work for another provider here. I will be going to park at CalTrans hill soon to make calls. Perhaps I will see you there someday soon..
I have been told that we need to contact the FCC, CPUC and Congressman Raul Ruiz at his DC office. I will let the County know that there are others complaining also, and I am still waiting to hear back from Supervisor Plancarte. However, I think it means that I will have to make a call from CalTrans hill to try to reach him.
It will be interesting top learn if others are gettinhg different answers from T-Mobile than I did on May 5th.
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Rookie","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:14199":{"__typename":"User","id":"user:14199","uid":14199,"login":"welded","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-6.svg"},"rank":{"__ref":"Rank:rank:32"},"email":"","messagesCount":6,"biography":null,"topicsCount":1,"kudosReceivedCount":1,"kudosGivenCount":3,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-05-04T10:36:35.000-07:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ForumTopicMessage:message:51910":{"__typename":"ForumTopicMessage","uid":51910,"subject":"ell tower hasnent worked for three weeks now.","id":"message:51910","revisionNum":1,"repliesCount":11,"author":{"__ref":"User:user:14199"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:coverage-signal"},"conversation":{"__ref":"Conversation:conversation:51910"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:51910"},"body@stripHtml({\"truncateLength\":200})":" Hey T-Mobile Fcc Tower Reg.No. 1288842 located at 941 E. Hwy 98 Ocotillo Ca 92259 This T-Mobile tower has not worked for the last 3 weeks. I have T-Mobile phones and for years have had excellent se...","body@stringLength":"471","rawBody":"
Hey T-Mobile
Fcc Tower Reg.No. 1288842 located at 941 E. Hwy 98 Ocotillo Ca 92259
This T-Mobile tower has not worked for the last 3 weeks. I have T-Mobile phones and for years have had excellent service. I have the property next door to the tower. Having cell service is vital when you have residence in the desert community as a way to call for help in a emergency. Any help would be Greatly appreciated in repairing the signal the tower has provided.
Fcc Tower Reg.No. 1288842 located at 941 E. Hwy 98 Ocotillo Ca 92259
This T-Mobile tower has not worked for the last 3 weeks. I have T-Mobile phones and for years have had excellent service. I have the property next door to the tower. Having cell service is vital when you have residence in the desert community as a way to call for help in a emergency. Any help would be Greatly appreciated in repairing the signal the tower has provided.
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I have been calling in complaints about lack of T-Mobile service at this tower since April 6th, dozens of calls to T-Mobile 611 technical reps. I have been given 4 different trouble tickest and there has been no resolution. I spoke with a T-Mobile service rep on May 3rd assuring me that there would be a service truck to visit the tower and the tower was still there and could be seen on T-Mobile maps. However, when I visited the T-Mobile store in La Mesa CA on Friday May 5th, the tower no longer showed on the T-Moble tower location map. I was toild that T-Mobile had decommissioned this tower and that the decommissioning would affect ALL American Cell Phone providers. I was further told that there are no plans for T-Mobile to fix the tower or to relocate it. I have notified the County Board of Supervisors and also Border Patrol on May 5th as soon as -Mobile employees told me what had happened regarding theis very tower. I think we are neighbors and I will try to contact you folks. My phone goes from TelCel one bar to No Service and mostly there is no service at all. I no longer have any T-Mobile service showing on the phone either in the house or outside. However, there is excellent T-Mobile service when I park and sit by the pile of rocks at CalTrans Hill on the west side of Hwy 98, the same hill that has Border Patrol surveillance cameras on top and where calls go off the tower at Coyote Wells north of I-8. Cal Trans hill is to the north of this cell tower and it is possible to make T-Mobile calls when looking to the south to what looks likie a cell tower, but which T-Mobile has confirmed to me once in the store and three times by phone calls has been decommissioned. The red lights still flash after dark. I have been given a variety of reasons for the decision to decommission the tower, most of which make no sense. I have been certain that I was not the only user who has lost use of this formerly reliable cell phone service with T-Mobile. Friends who visit with other cell providers get a message welcoming them to Mexico as soon as they get out of their cars. This has been happening for several weeks. I saw a BP phone last week that notified him that he was in Mexico. We both knew that was wrong. Scores of calls to T-Mobile 611 got no resolution. But now I have been told that the tower is decommissioned and I need to be patient and learn to live withou't cell service at home. Your phone should work great in Ocotillo where it is off the tower at Coyote Wells, and anywhere further from the border where it will work off other towers further from the border. Do not change your cell phone provider as T-Mobile said the tower will not work for another provider here. I will be going to park at CalTrans hill soon to make calls. Perhaps I will see you there someday soon..
I have been told that we need to contact the FCC, CPUC and Congressman Raul Ruiz at his DC office. I will let the County know that there are others complaining also, and I am still waiting to hear back from Supervisor Plancarte. However, I think it means that I will have to make a call from CalTrans hill to try to reach him.
It will be interesting top learn if others are gettinhg different answers from T-Mobile than I did on May 5th.
Good luck to us all!
DesertEyes79
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I have been calling in complaints about lack of T-Mobile service at this tower since April 6th, dozens of calls to T-Mobile 611 technical reps. I have been given 4 different trouble tickest and there has been no resolution. I spoke with a T-Mobile service rep on May 3rd assuring me that there would be a service truck to visit the tower and the tower was still there and could be seen on T-Mobile maps. However, when I visited the T-Mobile store in La Mesa CA on Friday May 5th, the tower no longer showed on the T-Moble tower location map. I was toild that T-Mobile had decommissioned this tower and that the decommissioning would affect ALL American Cell Phone providers. I was further told that there are no plans for T-Mobile to fix the tower or to relocate it. I have notified the County Board of Supervisors and also Border Patrol on May 5th as soon as -Mobile employees told me what had happened regarding theis very tower. I think we are neighbors and I will try to contact you folks. My phone goes from TelCel one bar to No Service and mostly there is no service at all. I no longer have any T-Mobile service showing on the phone either in the house or outside. However, there is excellent T-Mobile service when I park and sit by the pile of rocks at CalTrans Hill on the west side of Hwy 98, the same hill that has Border Patrol surveillance cameras on top and where calls go off the tower at Coyote Wells north of I-8. Cal Trans hill is to the north of this cell tower and it is possible to make T-Mobile calls when looking to the south to what looks likie a cell tower, but which T-Mobile has confirmed to me once in the store and three times by phone calls has been decommissioned. The red lights still flash after dark. I have been given a variety of reasons for the decision to decommission the tower, most of which make no sense. I have been certain that I was not the only user who has lost use of this formerly reliable cell phone service with T-Mobile. Friends who visit with other cell providers get a message welcoming them to Mexico as soon as they get out of their cars. This has been happening for several weeks. I saw a BP phone last week that notified him that he was in Mexico. We both knew that was wrong. Scores of calls to T-Mobile 611 got no resolution. But now I have been told that the tower is decommissioned and I need to be patient and learn to live withou't cell service at home. Your phone should work great in Ocotillo where it is off the tower at Coyote Wells, and anywhere further from the border where it will work off other towers further from the border. Do not change your cell phone provider as T-Mobile said the tower will not work for another provider here. I will be going to park at CalTrans hill soon to make calls. Perhaps I will see you there someday soon..
I have been told that we need to contact the FCC, CPUC and Congressman Raul Ruiz at his DC office. I will let the County know that there are others complaining also, and I am still waiting to hear back from Supervisor Plancarte. However, I think it means that I will have to make a call from CalTrans hill to try to reach him.
It will be interesting top learn if others are gettinhg different answers from T-Mobile than I did on May 5th.
Good luck to us all!
DesertEyes79
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because its still using 3G for calls where your current phone is trying to use the 4G/5G side for VoLTE calls. try turning your data off then making a call.
so if V is also having issues in that area its almost safe to say the other carriers are as well..so tough area to cover and remote enough that repairs will take a while.
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