353814082088565 My phone is locked and I can't use other operators. I don't speak English and I went to the Irvine business office and they couldn't communicate. hope to help me unlock

Hello Mr. 28. I am using my device i phone 12 imei 354696408735170 my phone is locked I can't use my phone for another carrier.  I do not speak english.  I'm sorry to bother you but would love to have you check and unlock the phone for me.