New to T-mobile but not new to compiuting or cellphones. Been online since 1986 (not a typo), but this one baffles me.
Everything T-mobile is working including all iPhone apps and all browser sites EXCEPT here in Community! Everything T-mobile is whitelisted and cookies accepted, but when I try to login here after signing in it crashes with the following screen shot. To get here, I have to use a private window. It definitely appears to be a cookie issue. Yet ONLY with community.
I have turned off pop-up blockers, trackers, etc yet still does this.
The worst is after a few tries, I am locked out of my T-mobile account for 24 hours.
You do need to contact support by calling 611 or sending us a direct message on Facebook or Twitter. The customer support representative will be able to file a ticket for MyT-mobile Registration issues. Those tickets are resolved really quickly and you will be able to log in within a few minutes. If they file the ticket for anything different, it can cause delays in resolution.
Apples and oranges, but thanks. Like the difference between Honda cars and Honda motorcycles.
This IS an issue that needs a prgrammatical fix. It appears to be a (or more) badly coided cookie that Firefox goes far enough to reject and not allow login to the Community. Would love to see it fixed.
And the analysis I posted has still not been released from review by the mods.
Then I login SUCCESFULLY in a Private Window and the errors abound. But it works there!!
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Hola folks,
New to T-mobile but not new to compiuting or cellphones. Been online since 1986 (not a typo), but this one baffles me.
Everything T-mobile is working including all iPhone apps and all browser sites EXCEPT here in Community! Everything T-mobile is whitelisted and cookies accepted, but when I try to login here after signing in it crashes with the following screen shot. To get here, I have to use a private window. It definitely appears to be a cookie issue. Yet ONLY with community.
I have turned off pop-up blockers, trackers, etc yet still does this.
The worst is after a few tries, I am locked out of my T-mobile account for 24 hours.
Can anyone help?
¡Gracias!
~Bob
","body@stringLength":"1092","rawBody":"
Hi folks,
New to T-mobile but not new to compiuting or cellphones. Been online since 1986 (not a typo), but this one baffles me.
Everything T-mobile is working including all iPhone apps and all browser sites EXCEPT here in Community! Everything T-mobile is whitelisted and cookies accepted, but when I try to login here after signing in it crashes with the following screen shot. To get here, I have to use a private window. It definitely appears to be a cookie issue. Yet ONLY with community.
I have turned off pop-up blockers, trackers, etc yet still does this.
The worst is after a few tries, I am locked out of my T-mobile account for 24 hours.
Can anyone help?
Thanks!
~Bob
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I seem to have found a cookie blocker extension setting that allows this to work now. Whew! Had to really seartch this one.
Thanks all.
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I have reported this to T-mobile programmers with the help of T-Force (they are great!) BUT also may have found a workaround.
Will report here if so.
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You know, being new to T-Mobile, I might have put this in the worng forum. Please feel free to move where it might get better attention.
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gramps28 wrote:
\t
I'm using Firefox mobile with no issues.
\t
Apples and oranges, but thanks. Like the difference between Honda cars and Honda motorcycles.
Esta IS an issue that needs a prgrammatical fix. It appears to be a (or more) badly coided cookie that Firefox goes far enough to reject and not allow login to the Community. Would love to see it fixed.
And the analysis I posted has still not been released from review by the mods.
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I'm using Firefox mobile with no issues.
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It does not happen in Edge. But it does in Firefox. And I only use Edge when forced to. But that is an entirely different discussion :)
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I haven't seen our regular mod here so maybe @AdamM can help.
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I haven't had any of those issues using Edge.
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Post awaiting moderation. It was loooong.
Please fix this. I hate getting logged out for false login failures.
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Then I login SUCCESFULLY in a Private Window and the errors abound. But it works there!!
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