i need to unlock a cell locked by t-mobile

Paco_cadiz wrote:

As I told you I have bought the device to a private seller. I didn't know that device was locked by operator (otherwise i wouldn't have bought obviously). But the current situation is this. I have a device which is locked by the operator T-MOBILE and only them can unlock.

Anyway it has no sense that t-mobile refuses to unlock a device if there is no any bill unpaid, and time of permanent contrat has expired, arguing that im not the original owner. Im willing to give all information abt. device and fill any request form required by your company, but i need your cooperation.

So, pls. don’t tell me that as i m not the original owner, nothing can be done to unlock the device, and give any solution, understanding my situation as buyer of this device to a private seller, to whom is not possible to contact.

Thanks for your assistance

awaiting yours

 

Brgds.

To make this short and sweet, only the original owner of the phone needs to request the unlock code if they meet the requirements.

Paco_cadiz wrote:

i'm not a t-mobile USA customer. Im from Spain. I bought the device (iphone xs max) to a private seller, and i didn't know that device was locked by operator (t-mobile).

awaiting your info

gracias

This says it all right here. As stated by others You Must Be a T-Mobile customer to get the issue taken care of.  

To unlock your T-Mobile locked iPhone XS Max, you need to ensure that your device meets the eligibility criteria. T-Mobile desbloquea dispositivos de forma proactiva cuando cumplen los requisitos de elegibilidad. If T-Mobile is able to proactively unlock the device, a text message is sent to the device within 2 business days of meeting eligibility. The SMS also includes a link to the T-Mobile Support page with on-device unlock steps.

Please note that T-Mobile usually can't unlock devices not sold by T-Mobile. However, there are a few scenarios where they can help.

1. Check if your device is eligible. You can use the IMEI Status Check on T-Mobile.com to check. The device must be the model sold by T-Mobile. No puede ser de otro proveedor.

2. Contact T-Mobile to request the unlock. If your device is eligible, you can request T-Mobile to unlock your device. This is when the representative that you talk to might be able to confirm the other eligibility requirements like no money owed on it, not associated to a written off balance, and possibly see if it was ever used on the network. 

3. If the phone is eligible, follow the unlock process. If you have another non-T-Mobile SIM, insert the SIM into the iPhone and complete the first-time use process. Si el dispositivo ya ha sido configurado, sigue las instrucciones en pantalla para ingresar a tu ID. de Apple. If you don't have another SIM, back up your iPhone, erase all content and settings on your iPhone, and restore your iPhone from the backup you just made.

Unfortunately, T-Mobile does not provide a specific email address for unlocking requests. It would be best to contact T-Mobile through the official customer service channels for assistance. Since you are overseas, it may be best for you to message through one of our social media accounts.