Forum Discussion
iPhone Unlock Problem (Moved to Another Carrier)
Hello. I have recently switched carriers and ported my number over. I had purchased an iPhone 12 Pro Max from T-mobile and have recently paid off the final bill, which includes the remaining bala...
According to the unlock requirements once the phone is eligible to be unlocked you will receive a text letting you know its unlocked.
https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy
Have you tried contacting Tmobile support using messenger on one of tmobile's social media platforms like Facebook or Twitter to see if they can help you they also are a higher tier of support.
