Forum Discussion
iPhone Unlock Problem (Moved to Another Carrier)
Hello. I have recently switched carriers and ported my number over. I had purchased an iPhone 12 Pro Max from T-mobile and have recently paid off the final bill, which includes the remaining bala...
gramps28 wrote:According to the unlock requirements once the phone is eligible to be unlocked you will receive a text letting you know its unlocked.
https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy
Have you tried contacting Tmobile support using messenger on one of tmobile's social media platforms like Facebook or Twitter to see if they can help you they also are a higher tier of support.
I never did receive a text. Mind you, during the time I switched carriers I was only 2 payments away from payoff. I will definitely give it a try. ¡Gracias!
syaoran wrote:Makes me wonder if the issue is that the account that has met the criteria is no longer active (person is no longer a customer) and the device might have met the unlock requirements after the account was closed. T-Force on Facebook or Twitter is definitely the best option to try.
According to the elligility requirements, the phone was elligible for unlock quite a while ago since prior to changing carriers I only had 2 payments to make.
