Forum Discussion
iPhone Unlock Problem (Moved to Another Carrier)
Hello. I have recently switched carriers and ported my number over. I had purchased an iPhone 12 Pro Max from T-mobile and have recently paid off the final bill, which includes the remaining bala...
iPhones need a token from Apple to unlock. Carriers don't have the ability to push the token like other devices. Apple does have troubleshooting in case your device doesn't unlock on their Knowledge Base.
If you device is part of the Reflex seller policy(Bought from BestBuy, or even Apple) There's additional steps as they do not get the IMEI from them. They only have the IMEI of what was given to them directly. Have your receipt and Contact T-Mobile Help on X or Facebook and they can help get your IMEI into the system.
If you ever exchanged your device for warranty then you may need to do above as the IMEI of the unit you have may not be in the system. Contact T-Mobile Help on X of Facebook.
If everything is correct then you may need to Restore to Factory and it may unlock.
