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Trying to switch carries from T-Mobile, unfortunately, poor reception here

tm told me, phone is unlocked 

called other carrier (oc), they said it isn’t

called tm, told me phone is unlocked, called oc they said it isn’t

called tm and merged the calls, tm said ”oh, it can take 24- 48 hours to unlock phone” since I paid the balance of the monthly billing 

why not tell me that upfront? 

called me today to say “the phone is unlocked”

called the oc, they said it isn’t 

called tm again with oc on the call, tm said they show the phone is unlocked

but….. it can take apple a couple days to unlock the phone

???

the other reason I am leaving tm, the run around

what do I have to do and who do I need to talk to get the truth on this issue?

you know the other carrier would like to add a customer...so, I doubt they are stalling 

I wanted to bill tm for the run around I had over glitches in the new iPhone 13, resolving that took me hours and hours… and four 2 hour round trips to the apple store 

now, even less happy with them

at it’s worst, the other carrier, never wasted my time like this