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best for all of us to write to representatives and consumer protection 

if the t-mob gets away with this, other companies will do the same

the last t-mob rep I spoke to even said, that, “you will get the same from every company”

not true, this is the first time a company lied about unlocking the phone 

now, have to wait 35 days for the refund on my “cell spot” months of complaining about BAD connections before they suggested the cell spot, it did NOTHING because the problem was our one local 5g tower doesn’t work… does it really exist? 

I bet I’m going to have to fight for my refund… and, I was told I would not be charged for going over the payment period because they continue to not unlock the phone, something the last supervisors slipped up and admitted on speaker to all the workers and shoppers in the att store, he knew the phone was still locked, people listening turned and said “AH HAH!”

but, they charged me anyway 

awful company of scam artists

ripping off seniors like myself