Forum Discussion
Phone is being held hostage by T-Mobile
My phone, purchased from T-Mobile and paid in full is still LOCKED. It has been 11 days, and it will be two weeks after I have to wait another 3 days to pass. The phone is my property and T-Mobile wi...
My phone is an Android. It was finally unlocked TODAY, 12 days after the first tech I talked to tried to unlock it when I informed them we were leaving. Thanks to you all for your questions. Have a Happy Thanksgiving.
Thanks for the reply. I was told just before I left this post just that, that the TM customer service didn't understand why the phone is still locked because our account showed we were in EXCELLENT standing and have a zero balance with no money owed. Our account is closed. I have never asked for any temporary unlock codes. We have left the service and have another provider. The phone belongs to me and they are holding it hostage as I cannot use it with my new SIM card. As I stated earlier, I need the phone for my job. What they are doing is wrong!
