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Angry_At_T-M
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Re: Phone is being held hostage by T-Mobile
No to both questions. I purchased it directly in-store at a local T-Mobile near my home. I gave on multiple occasions the IEM number to the T-Mobile staff and to the manufacturer and had them read the number back to ensure there were no typos. The manufacturer told me that it is up to T-Mobile to provide a Subsidy Unlock Code. The first time I told T-Mobile this was right after my call with the manufacturer. The TM customer service rep said they do not do that. Today, the T-Mobile person I talked to understood what I was talking about and said YES they do understand what the manufacturer was saying and this is a routine process to unlocking phones. This again is another example of the incompetence of the TM staff that indicates poor training. I appreciate your questions but I can tell you that I have had to solve problems like this for my employers' problems. So, I am versed in this kind of work.This is totally unfair and unlawful to me, theconsumer. I found that T-M has a bad rep with the FCC. You can research these examples. Take care. Happy Thanksgiving!15Visto0likes0ComentariosRe: Phone is being held hostage by T-Mobile
Thanks for the reply. I was told just before I left this post just that, that the TM customer service didn't understand why the phone is still locked because our account showed we were in EXCELLENT standing and have a zero balance with no money owed. Our account is closed. I have never asked for any temporary unlock codes. We have left the service and have another provider. The phone belongs to me and they are holding it hostage as I cannot use it with my new SIM card. As I stated earlier, I need the phone for my job. What they are doing is wrong!14Visto0likes0ComentariosPhone is being held hostage by T-Mobile
My phone, purchased from T-Mobile and paid in full is still LOCKED. It has been 11 days, and it will be two weeks after I have to wait another 3 days to pass. The phone is my property and T-Mobile will not unlock it. I have several tickets submitted including a Complaint that stated that my phone was to be unlocked within 24 hours. This has passed and the phone is still locked. I have talked to 7 people who have all told me different things. I factory reset the phone, following their instructions, and the phone is still LOCKED. I am submitting a complaint to the FCC, my state representatives, and the Better Business Bureau. I asked that T-Mobile reimburse me for my time I have spent to date trying to get the phone unlocked. I need this phone because I use it for work being registered with my employer. If I get a new phone registered, I will not be able to work for 5 days whilethe phone is activated with my job.Solved783Visto0likes10Comentarios