Forum Discussion
Phone is being held hostage by T-Mobile
My phone, purchased from T-Mobile and paid in full is still LOCKED. It has been 11 days, and it will be two weeks after I have to wait another 3 days to pass. The phone is my property and T-Mobile wi...
My phone is an Android. It was finally unlocked TODAY, 12 days after the first tech I talked to tried to unlock it when I informed them we were leaving. Thanks to you all for your questions. Have a Happy Thanksgiving.
No to both questions. I purchased it directly in-store at a local T-Mobile near my home. I gave on multiple occasions the IEM number to the T-Mobile staff and to the manufacturer and had them read the number back to ensure there were no typos. The manufacturer told me that it is up to T-Mobile to provide a Subsidy Unlock Code. The first time I told T-Mobile this was right after my call with the manufacturer. The TM customer service rep said they do not do that. Today, the T-Mobile person I talked to understood what I was talking about and said YES they do understand what the manufacturer was saying and this is a routine process to unlocking phones. This again is another example of the incompetence of the TM staff that indicates poor training. I appreciate your questions but I can tell you that I have had to solve problems like this for my employers' problems. So, I am versed in this kind of work. This is totally unfair and unlawful to me, the consumer. I found that T-M has a bad rep with the FCC. You can research these examples. Take care. Happy Thanksgiving!
