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T-Mobile support cannot unlock Samsung Galaxy S22 Ultra purchased from Samsung
T-Mobile support cannot unlock Samsung Galaxy S22 Ultra purchased from Samsung. I purchased a Samsung Galaxy S22 Ultra from Samsung locked for T-Mobile. I enabled ESIM. Then I tried to unlock the ...
Just adding my experience if anyone comes this after googling.
Had the same runaround with regular tmobile customer service saying Samsung has to do it. I even explained the whole problem which the IMEI not being in system and how samsung has no control over carrier locks. The person just kept talking in circles.
I messaged tmobile support via Twitter as suggested and that seems to be more productive. They replied immediately this is no problem and they will add my IMEI to the system and I should be able to unlock in 72 hours. We'll see.
This is common enough tmobile really should have a training for the regular level customer service. They need to stop telling people to contact Samsung as the default answer.
I’m having the exact same problem trying to unlock my S22 Ultra that I purchased from Samsung (and locked to T-Mobile) in FEB 2022.
The phone has been fully paid off for a long time. I wanted to give my phone to a family member on a different network but I couldn't unlock the phone through the website or through the "Permanent Unlock" feature in the Settings Menu.
Customer support confirmed that I've been on the network over 500 days, my phone was fully paid off, and the IMEI is listed. They said there is conflicting information within the system and blamed it on server miscommunication with Samsung.
One system says I have not been on for 40-60 days while the help desk independently verified that I have been on the system for over 500 days continuously.
I’ve called 3x over this matter and was told something different each time.
