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I have been trying to remove my adult son's line from my account for over a month now. I divorced a year ago and removed another child from my account at that time. Now the adult son's device is lo...
was the device ever insurance swapped out? might be why theyre saying it still has payments on it. if this is the case TMO would need to go into your account and into his/her line and update the info for the new device over the older devices info.
is the account and line still in use with TMO or was the phone already removed but now youre trying to unlock it?
