Forum Discussion
Sim locked but t mobile says fully unlocked
I bought Iphone 14 pro in September and I moved to Indonesia. So I fully paid for my phone before I came here and when I was paying for the device, t mobile expert said that it has been fully unloc...
Try contacting tmobile support using messenger on one of tmobile's social media platforms to like Facebook or the newly named X to see if they can help you they also are a higher tier of support and dealt with this issue.
Sounds like reseller flex policy device. The device is not in T-Mobile's system as they did not sell the device. It was purchased from a third party which will lock itself to the first sim put into it. BestBuy, Walmart, and Amazon for example of 3rd party vendors. You will need your receipt(with IMEI) AND you need to talk to elevated T-Mobile support for them to put the device into the system to unlock it. It will take time because they do have to verify with Apple to make sure everything checks out.
