Forum Discussion
Sim locked but t mobile says fully unlocked
I bought Iphone 14 pro in September and I moved to Indonesia. So I fully paid for my phone before I came here and when I was paying for the device, t mobile expert said that it has been fully unloc...
Try contacting tmobile support using messenger on one of tmobile's social media platforms to like Facebook or the newly named X to see if they can help you they also are a higher tier of support and dealt with this issue.
Christian Roettger wrote:Similar issue - iPhone XR says No Sim after a factory reset. With customer service, we figured it out after a while. First, another shutdown/restart. Some signal strength bars appeared. Then it turns out that the XR is not compatible with 5G in our area. Calls still went to voicemail. Turn on cellular data and it worked.It took a while but at least they figured it out.
was the phone purchased from TMO or brought in from somewhere else? not overly understanding why it wouldnt be compatible with the 5G in your area
