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T-Mobile support cannot unlock Samsung Galaxy S22 Ultra purchased from Samsung
T-Mobile support cannot unlock Samsung Galaxy S22 Ultra purchased from Samsung. I purchased a Samsung Galaxy S22 Ultra from Samsung locked for T-Mobile. I enabled ESIM. Then I tried to unlock the ...
Just adding my experience if anyone comes this after googling.
Had the same runaround with regular tmobile customer service saying Samsung has to do it. I even explained the whole problem which the IMEI not being in system and how samsung has no control over carrier locks. The person just kept talking in circles.
I messaged tmobile support via Twitter as suggested and that seems to be more productive. They replied immediately this is no problem and they will add my IMEI to the system and I should be able to unlock in 72 hours. We'll see.
This is common enough tmobile really should have a training for the regular level customer service. They need to stop telling people to contact Samsung as the default answer.
Hmmm...this is weird going back and forth because I 1st got a Samsung S22 through T-Mobile financed thru them and couldn't even get a temporary unlock when traveling to my family members for service from their network...but move along to when I brought that S22 onto my parent's GO5G+ plan and still was unable to get my device unlocked permanently or temporarily as I owe on it now, we added another line I dropped my s22 and with the new line I purchased the Galaxy Z Flip5 5G financed through my parents T-Mobile plan and promotion, but through Samsung.com as a T-Mobile customer rather than through T-Mobile directly, for shits and giggles a week after I got the flip 5, I decided to request a temporary unlock just to see as technically I don't owe any money on it because we have a promotion paying it but I still have to have it on for 2 years but it allowed the temporary unlock and then I proceeded to try permanent and low and behold it got approved and my phone is now permanently unlocked....so buying through Samsung.com as T-Mobile customer using phone embedded network unlock option under connection settings in android got me a full network unlock....so basically my point here is whether purchased through T-Mobile or samsung.com, seems to me that the phone communicates with T-Mobile to unlock even though I'm fully Network unlocked phone says it I can run any carrier T-Mobile represents my phone on theirs as not Network unlocked, so yeah there's an issue there that is weird
