Forum Discussion
The iPhone is blocked for the operator
Good afternoon, I want to clarify how to unlock iPhone 11 Pro Max from the operator. I'm in Ukraine and at the moment I can't cross the border to come to your official store in Europe. How do I remove the restrictions?
I bought this phone from my hands 2 months ago, and I would like to untie it from your operator!
My mail: ser.sher.2000@gmail.com
I'm waiting for feedback, thank you
This forum is.for T-Mobile USA, not T-Mobile EU. To have the SIM Unlock on your device removed, you must be a T-Mobile USA customer, the device must be SIM locked to T-Mobile USA, and you must meet all of the SIM Unlock Policy requirements.
https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy
Using the IMEI number, can you confirm if it is blocked or blacklisted? because I really don't know. When I consult via the website it only says that it is blocked by you and this only happened after I inserted your chip, I was using the phone normally with another operator.
Carlosh.Santos wrote:
Using the IMEI number, can you confirm if it is blocked or blacklisted? because I really don't know. When I consult via the website it only says that it is blocked by you and this only happened after I inserted your chip, I was using the phone normally with another operator.
It's blocked, so it has been reported lost or stolen.
In this case, how should I proceed? Can't you do anything?
