The T-Mobile unlock lie

The Motorola Razr+ is a great phone. I have one myself and it has been great to travel with because it folds small enough to fit securely in my pocket, so I don't have to worry about it falling out and getting lost. Unlocking devices nowadays is supposed to be super easy because the whole thing is automated. That means you should not have to have anyone approve the unlock once it is eligible. I saw your other post that provided some screenshots of your purchase and account payments. I removed the post because it did show your account number and this is a public site so we want to keep that stuff under wraps. When you meet the unlock eligibility requirements, you can go directly to Settings and tap on About Phone. There is an option there that says Device lock. When you tap on that it does an automatic check and shows the current lock status and whether or not you met the requirements. You will want to make sure your T-Mobile SIM is install or eSIM is activated and connect to Wi-Fi. Have you gone to that screen on your phone? What information does it say there? That information is going to be the best indicator for what steps come next for getting your device fully unlocked.