Forum Discussion
The T-Mobile unlock lie
Here is my story as of 8/15/23: I'm a T-Mobile prepaid customer for several years and was happy with the company so far. I lost my phone on 7/15/23 (ouch) and bought a new Motorola razr+ from T-...
From the screenshots you shared and the information from the terms, it does seem like the device is eligible for unlocking. You mentioned that you are familiar with the unlocking screen in the settings. Can you share a screenshot of the unlocking screen when you attempt to unlock the device in settings? That is going to give us a giant clue to what link in the chain is missing.
¡Gracias!
