Forum Discussion
The T-Mobile unlock lie
Here is my story as of 8/15/23: I'm a T-Mobile prepaid customer for several years and was happy with the company so far. I lost my phone on 7/15/23 (ouch) and bought a new Motorola razr+ from T-...
I'm almost certain that 14 days from now, they will tell me that the phone was not active (because I'm abroad) and that's why they can't unlock it. Anyone up for a bet?
Well done guys for not taking the bet 😄 You would have lost it.
Obviously, my device is still locked. Another round with support and they claim to have a "request open with Motorola" - please wait another 3 days. I have no idea what Motorola has to do with it. It's the T-Mobile unlock App that talks to to the T-Mobile unlock server. I don't see any Motorola in this (besides my device of course).
I’m pretty sure it’s yet another T-Mobile lie to wear down the customer (they are very good at that, I must admit - 5 month without any progress and no lawsuit yet, not bad).
I was lied to by every support employee without exception. All the "I guarantee you", "I promise you", "I can reassure you", even the "I'm 150% sure" that the friendly folks at T-Mobile use often didn't unlock my device but successfully waste my time.
I’m going to file a complaint with the FCC.
