Forum Discussion
The T-Mobile unlock lie
Here is my story as of 8/15/23: I'm a T-Mobile prepaid customer for several years and was happy with the company so far. I lost my phone on 7/15/23 (ouch) and bought a new Motorola razr+ from T-...
Called support again, this time the supervisor said that the device can not be unlocked because it's temporarily unlocked. Which is not true (see screenshot, it's locked. See the previous screenshot how it looks when temporarily unlocked). He said that the temporary unlock will expire on 12/28/23 (whoever invented that date, no evidence provided). Together with some more false information (device requires a master-reset to accept a new SIM card - who comes up with that kind of crap?) I got another "personal guarantee" from the supervisor that the device will be unlocked on the 12/28/23. When asked again, he said that an "unlock request" can be enviado on the 28th. Which may take another 72hrs to completo. I'm pretty sure it will not succeed because all they do at T-Mobile support (at least in my case) is picking a random reason (network, active days, SIM, refill, Motorola, temporary unlock) and tell the customer to wait for X days (X between 3 and 14). As soon as I ask for something tangible (email, phone number, replacement phone, reimbursement) they say it can not be done. That's how far these "personal guarantees" go.
"At T-Mobile, we radically reinvented customer service. Ofrecemos una experiencia total que incluye la mejor asistencia personalizada de los expertos de T-Mobile cuando sea necesaria. These experts are available to provide you with a next-level experience, including tailored service and support, as you begin your relationship with T-Mobile." (https://www.t-mobile.com/customers/customer-care)
Sounds like sarcasm to me.
