Forum Discussion
Tmobile Keeps Failing to Unlock my Phone, lying about the status and dropping my calls
I leave for Europe in 2 days. For the last 2 weeks I have been on over 2 hours of calls with T-mobile representatives. My phone is eligible for a simcard unlock and has been for years. For the first ...
Unlocking devices is super important when travelling and should be a really easy process. Having calls that take hours and having to make those calls a bunch of times sounds exhausting. Gramps28 and Tidbits are correct. iPhones rely on their connection to Apple's systems for many things like iMessage, FaceTime, and security. There has to be updates between T-Mobile, your phone, and Apple's systems so everything syncs that it is eligible and unlocked. Since your device was a warranty device, things can get a little stickier, so going through the steps that Tidbits linked would help synchronize everything and should show your phone as unlocked.
I have very limited account access, but if you send me a DM with the IMEI number then I can take a second look at the unlock status and make sure all ducks are in a row. You can also message our customer support team on Facebook or Twitter, so they can verify your account and deep dive into why this is being a pain.
