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","position":5,"formula":"metric.net_kudos_weight_received >= 1000","hidden":false,"icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.t-mobile.com/community/s/xjbgt85279/images/YmctMjUtVGJ6OXNK\"}"},"awarded":2},"BadgeSet:badge_set:5":{"__typename":"BadgeSet","id":"badge_set:5","name":"They really like me!","featured":false,"position":4,"badges({\"first\":1000})":{"__typename":"BadgeConnection","totalCount":6,"edges":[{"__typename":"BadgeEdge","node":{"__ref":"Badge:badge:20"}},{"__typename":"BadgeEdge","node":{"__ref":"Badge:badge:21"}},{"__typename":"BadgeEdge","node":{"__ref":"Badge:badge:22"}},{"__typename":"BadgeEdge","node":{"__ref":"Badge:badge:23"}},{"__typename":"BadgeEdge","node":{"__ref":"Badge:badge:24"}},{"__typename":"BadgeEdge","node":{"__ref":"Badge:badge:25"}}]}},"Conversation:conversation:124551":{"__typename":"Conversation","id":"conversation:124551","topic":{"__typename":"ForumTopicMessage","uid":124551},"lastPostingActivityTime":"2022-07-28T09:46:37.000-07:00","solved":false},"Forum:board:troubleshooting":{"__typename":"Forum","id":"board:troubleshooting","displayId":"troubleshooting","nodeType":"board","conversationStyle":"FORUM","title":"Solución de problemas","shortTitle":"Solución de problemas","parent":{"__ref":"Category:category:home-business-internet"}},"ForumReplyMessage:message:124562":{"__typename":"ForumReplyMessage","subject":"Re: disable wifi and routing on high spped gateway","conversation":{"__ref":"Conversation:conversation:124551"},"id":"message:124562","revisionNum":1,"uid":124562,"depth":1,"board":{"__ref":"Forum:board:troubleshooting"},"author":{"__ref":"User:user:107829"},"metrics":{"__typename":"MessageMetrics","views":58},"postTime":"2022-07-28T09:46:37.000-07:00","lastPublishTime":"2022-07-28T09:46:37.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" You can turn off the wifi and such, you just have to do through the backdoor.  I have had mine turned off for a couple months and use my Nest Wifi mesh system for wifi and routing.   Search for Nater Tater on Youtube, there are couple vidoes he has done that tell you how.  He even has some pretty easy scripts that can be run in Windows Powershell that make things really simple to turn off wifi, restart the gateway and a couple other things.   Edit:  I guess I should say this is for the Arcadyan KVD21 ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"541","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:95390":{"__typename":"Conversation","id":"conversation:95390","topic":{"__typename":"ForumTopicMessage","uid":95390},"lastPostingActivityTime":"2024-04-04T08:36:08.000-07:00","solved":true},"Forum:board:gateways-devices":{"__typename":"Forum","id":"board:gateways-devices","displayId":"gateways-devices","nodeType":"board","conversationStyle":"FORUM","title":"Gateways & Devices","shortTitle":"Gateways & Devices","parent":{"__ref":"Category:category:home-business-internet"}},"AcceptedSolutionMessage:message:95409":{"__typename":"AcceptedSolutionMessage","subject":"Re: Internet connetion constantly dropping","conversation":{"__ref":"Conversation:conversation:95390"},"id":"message:95409","revisionNum":1,"uid":95409,"depth":1,"board":{"__ref":"Forum:board:gateways-devices"},"author":{"__ref":"User:user:107829"},"metrics":{"__typename":"MessageMetrics","views":648},"postTime":"2022-04-27T12:30:16.000-07:00","lastPublishTime":"2022-04-27T12:30:16.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" So just wanted to update.  I never did call or message support, but I finally got around to plugging the gateway back up this week and decided that I would just put it in the basement by a window. not worrying about SINR values or anything.  Well that was 3 days ago and I haven’t had a single issue (knocks on wood).  Roku is working, Paramount + is working, MLB.TV is working, no dropouts so far.   Technology is just dumb sometimes, that I all I can figure. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"488","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ForumReplyMessage:message:95406":{"__typename":"ForumReplyMessage","subject":"Re: Internet connetion constantly dropping","conversation":{"__ref":"Conversation:conversation:95390"},"id":"message:95406","revisionNum":1,"uid":95406,"depth":1,"board":{"__ref":"Forum:board:gateways-devices"},"author":{"__ref":"User:user:107829"},"metrics":{"__typename":"MessageMetrics","views":148},"postTime":"2022-04-15T06:24:26.000-07:00","lastPublishTime":"2022-04-15T06:24:26.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Thanks!  I am going to let it sit the weekend unplugged and I will give it another go next week.  Will also try an give them a call as well. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"152","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ForumReplyMessage:message:95404":{"__typename":"ForumReplyMessage","subject":"Re: Internet connetion constantly dropping","conversation":{"__ref":"Conversation:conversation:95390"},"id":"message:95404","revisionNum":1,"uid":95404,"depth":1,"board":{"__ref":"Forum:board:gateways-devices"},"author":{"__ref":"User:user:107829"},"metrics":{"__typename":"MessageMetrics","views":149},"postTime":"2022-04-14T18:07:33.000-07:00","lastPublishTime":"2022-04-14T18:07:33.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Welp, I think I am throwing in the towel and sending this piece of junk back.  I have tried it for a week and I just can’t deal with the constant drops, I need internet that works ALL the time, not just some of the time.  Today has been the worst, I have not been able to do much at all since 5:30 today.  Glad I didn't cancel my much slower speed internet service. I mean, it is even worth my time trying to call them?  From what I have read all over the interwebs, they will just tell me they are working on the towers or what not.  Frustrated does not begin to describe it, I had so much hope for higher speeds, oh well. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"661","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ForumReplyMessage:message:95402":{"__typename":"ForumReplyMessage","subject":"Re: Internet connetion constantly dropping","conversation":{"__ref":"Conversation:conversation:95390"},"id":"message:95402","revisionNum":1,"uid":95402,"depth":1,"board":{"__ref":"Forum:board:gateways-devices"},"author":{"__ref":"User:user:107829"},"metrics":{"__typename":"MessageMetrics","views":39},"postTime":"2022-04-12T07:09:07.000-07:00","lastPublishTime":"2022-04-12T07:09:07.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" iTinkeralot wrote: \t So, signal to noise ratio is not bad but not stellar. What the RSRP and RSRQ do appear to reflect is that the tower must be fairly close to your location. The signal to noise ratio tells us that there are factors that cause noise for the signal. If the SINR were >=20 dB it would be excellent. Value of 13 not great but not bad. \t   \t Best SINR value I was able to get with my phone was 16 in the spot where I placed the gateway.  Getting 11-14 with the gateway, so that is the probably the best I can get. Do I need to be concerned with the 4g stats at all? 4g\": { \"bands\": [ \"b2\" ], \"bars\": 4.0, \"cid\": 1, \"eNBID\": 71252, \"rsrp\": -89, \"rsrq\": -10, \"rssi\": -79, \"sinr\": 5 ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"766","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ForumReplyMessage:message:95399":{"__typename":"ForumReplyMessage","subject":"Re: Internet connetion constantly dropping","conversation":{"__ref":"Conversation:conversation:95390"},"id":"message:95399","revisionNum":1,"uid":95399,"depth":1,"board":{"__ref":"Forum:board:gateways-devices"},"author":{"__ref":"User:user:107829"},"metrics":{"__typename":"MessageMetrics","views":56},"postTime":"2022-04-12T05:02:13.000-07:00","lastPublishTime":"2022-04-12T05:02:13.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Ok, Finally had time to find the spot in the house with the best signal.  I spent an hour walking around with my phone looking for the spot with the best SINR value and wierdly enough, it was not next to a window, it was against a wall in my bedroom.   5g\": { \"bands\": [ \"n71\" ], \"bars\": 5.0, \"cid\": 0, \"gNBID\": 0, \"rsrp\": -69, \"rsrq\": -5, \"rssi\": -64, \"sinr\": 13 So that is what I came up with, it fluctuates a little but seems more stable.  Still get a drop here and there, but it’s much better.  Also played around with streaming devices for my TV and found that the Roku just doesn’t want to work well, even with the better signal.  My Chromecast with Google TV works the best and I can get Parmaount+ working by connecting my Wireguard VPN oddly enough. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"844","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ForumReplyMessage:message:95397":{"__typename":"ForumReplyMessage","subject":"Re: Internet connetion constantly dropping","conversation":{"__ref":"Conversation:conversation:95390"},"id":"message:95397","revisionNum":1,"uid":95397,"depth":1,"board":{"__ref":"Forum:board:gateways-devices"},"author":{"__ref":"User:user:107829"},"metrics":{"__typename":"MessageMetrics","views":53},"postTime":"2022-04-09T12:25:54.000-07:00","lastPublishTime":"2022-04-09T12:25:54.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Ok, seems it is not a problem with my Nest Wifi.  I tried turning the wifi off with the instructions from Nater Tater (actually found it before your reply 😁)  and that didn’t really fix anything.  Turned the wifi back on and connnected a couple devices to the gateway.  My PC is hardwired to the gateway and I had to try 4 times to load one webpage.  My Roku I connected wirelessly and it took me several attempts to get a baseball game on the MLB.TV app to play, kept saying I newtork error or I had no connetion.  Based on these results, I can almost certianly say it is the gateway itself and not my Nest Wifi.  Getting the signal info and it stays pretty much identical to this even when my devices are saying they is no connection. \"5g\": { \"bands\": [ \"n71\" ], \"bars\": 5.0, \"cid\": 0, \"gNBID\": 0, \"rsrp\": -78, \"rsrq\": -5, \"rssi\": -72, \"sinr\": 10 Any thoughts? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"964","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ForumReplyMessage:message:95394":{"__typename":"ForumReplyMessage","subject":"Re: Internet connetion constantly dropping","conversation":{"__ref":"Conversation:conversation:95390"},"id":"message:95394","revisionNum":1,"uid":95394,"depth":1,"board":{"__ref":"Forum:board:gateways-devices"},"author":{"__ref":"User:user:107829"},"metrics":{"__typename":"MessageMetrics","views":60},"postTime":"2022-04-09T10:14:58.000-07:00","lastPublishTime":"2022-04-09T10:14:58.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Mamu wrote: \t \t \t Here is what I would do. Move your tmobile arcadyan centrally to your house and directly connect with tmobile wifi. Disable or turn off, unplug nest wifi. See if that solves your disconnection issues. If you are able to watch paramount without any issues with directly connected to tmobile home internet router/gateway then nest is the issue. If not, then return tmobile device. \t \t \t Again, still should not be an issue.  Defeats the whole purpose of already having my mesh system set up. Not to mention the time it will take to reconnect every single smarthome device and other items I have (probably 40).  Also, that would drasitically reduce the reach of my wifi.  I have a basement, so pretty sure it’s not gonna suit my needs when it comes to wifi range doing it this way. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"822","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ForumReplyMessage:message:95392":{"__typename":"ForumReplyMessage","subject":"Re: Internet connetion constantly dropping","conversation":{"__ref":"Conversation:conversation:95390"},"id":"message:95392","revisionNum":1,"uid":95392,"depth":1,"board":{"__ref":"Forum:board:gateways-devices"},"author":{"__ref":"User:user:107829"},"metrics":{"__typename":"MessageMetrics","views":68},"postTime":"2022-04-09T07:00:06.000-07:00","lastPublishTime":"2022-04-09T07:00:06.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" It’s 2022, this should not be an issue at all.  I am extremely disappointed in the lack of settings in the gateway.   ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"134","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ForumTopicMessage:message:95390":{"__typename":"ForumTopicMessage","subject":"Internet connetion constantly dropping","conversation":{"__ref":"Conversation:conversation:95390"},"id":"message:95390","revisionNum":1,"uid":95390,"depth":0,"board":{"__ref":"Forum:board:gateways-devices"},"author":{"__ref":"User:user:107829"},"metrics":{"__typename":"MessageMetrics","views":7611},"postTime":"2022-04-09T05:40:21.000-07:00","lastPublishTime":"2022-04-09T05:40:21.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I just signed up for the Home Internet this week and everything installed fine and I tought it was working.  My set up is the Arcadyan KVD21 5G gateway with a Nest Wifi mesh system.  I connected the Nest wifi to the gateway so I would not have to set up every device in my house.  The internet connection on the Nest Wifi will not stay on, it constantly drops and I am getting really frustrated with this.  I had high hopes I could finally get speeds at my house higher than 25Mbps and when it works, I do (150+).  What good is home internet if the connection constantly drops? Furthermore, they promote you get a year of Paramount+, which I already have through my phone service.  I can’t even watch Paramount+ when I do have a connection cause it tells me I am using a VPN, which I am not. Might be time to just bite the bullet and send this back as it seems it is not ready for prime time. 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