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is the connection quality bars on the new app. I dont appreciate all the marketing and garbage in the new app. I just want good internet, focus on that rather than giving me free! 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","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"230","kudosSumWeight":5,"repliesCount":13,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:96808":{"__typename":"Conversation","id":"conversation:96808","topic":{"__typename":"ForumTopicMessage","uid":96808},"lastPostingActivityTime":"2025-03-26T05:50:19.065-07:00","solved":false},"User:user:120906":{"__typename":"User","uid":120906,"login":"gk5mil","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-11.svg"},"id":"user:120906"},"ForumTopicMessage:message:96808":{"__typename":"ForumTopicMessage","subject":"unable to disconnect or schedule devices through tmobile 5G home router","conversation":{"__ref":"Conversation:conversation:96808"},"id":"message:96808","revisionNum":1,"uid":96808,"depth":0,"board":{"__ref":"Forum:board:gateways-devices"},"author":{"__ref":"User:user:120906"},"metrics":{"__typename":"MessageMetrics","views":608},"postTime":"2023-12-03T11:30:51.000-08:00","lastPublishTime":"2023-12-03T11:30:51.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi! I'm trying to disconnect or schedule devices through tmobile 5G home app but no luck. It gives a pop-up window 'unable to update device at this time \". I installed/uninstalled app, used other devices connected to the same router but no luck. Thank you ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"272","kudosSumWeight":0,"repliesCount":6,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:20522":{"__typename":"Conversation","id":"conversation:20522","topic":{"__typename":"ForumTopicMessage","uid":20522},"lastPostingActivityTime":"2025-03-19T12:38:38.380-07:00","solved":false},"Forum:board:coverage-signal":{"__typename":"Forum","id":"board:coverage-signal","displayId":"coverage-signal","nodeType":"board","conversationStyle":"FORUM","title":"Coverage & Signal","shortTitle":"Coverage & Signal","parent":{"__ref":"Category:category:network-coverage"}},"User:user:44349":{"__typename":"User","uid":44349,"login":"kryan14","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-9.svg"},"id":"user:44349"},"ForumTopicMessage:message:20522":{"__typename":"ForumTopicMessage","subject":"Internet CONSTANTLY drops","conversation":{"__ref":"Conversation:conversation:20522"},"id":"message:20522","revisionNum":1,"uid":20522,"depth":0,"board":{"__ref":"Forum:board:coverage-signal"},"author":{"__ref":"User:user:44349"},"metrics":{"__typename":"MessageMetrics","views":1025},"postTime":"2024-10-09T07:51:03.000-07:00","lastPublishTime":"2024-10-09T07:51:03.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Anyone else having issues with the gateway? I have been having issues since before August with the internet dropping constantly and phone calls in the house constantly dropping. I work from home so this cannot happen. I have had multiple T-Mobile techs try to help. I have had a new gateway sent, we upgraded to the mesh, the reset the gateway, we even got a new sim card for the gateway. NOTHING is working. I have been seeing online that it has to do with the firmware update. This needs to be fixed ASAP. I don’t know what else to do besides change providers! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"564","kudosSumWeight":3,"repliesCount":11,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:116618":{"__typename":"Conversation","id":"conversation:116618","topic":{"__typename":"ForumTopicMessage","uid":116618},"lastPostingActivityTime":"2025-03-17T13:26:54.588-07:00","solved":true},"User:user:121803":{"__typename":"User","uid":121803,"login":"chaswest1","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-11.svg"},"id":"user:121803"},"ForumTopicMessage:message:116618":{"__typename":"ForumTopicMessage","subject":"G4SE Admin login","conversation":{"__ref":"Conversation:conversation:116618"},"id":"message:116618","revisionNum":1,"uid":116618,"depth":0,"board":{"__ref":"Forum:board:gateways-devices"},"author":{"__ref":"User:user:121803"},"metrics":{"__typename":"MessageMetrics","views":1466},"postTime":"2024-09-25T06:01:36.000-07:00","lastPublishTime":"2024-09-25T06:01:36.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Why can I not login to the G4SE gatway with the username (admin) and password listed on the device? All I get is an info page that showes the status. I would like to change the wifi name and password. I was also under the impression I could manage the gateway with the TMobile app. It just shows the status also and does not allow for any management options. Am I missing something? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"419","kudosSumWeight":2,"repliesCount":5,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:72572":{"__typename":"Conversation","id":"conversation:72572","topic":{"__typename":"ForumTopicMessage","uid":72572},"lastPostingActivityTime":"2025-03-15T11:05:27.489-07:00","solved":true},"User:user:101632":{"__typename":"User","uid":101632,"login":"bocaboy2591","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/images/dS0xMDE2MzItNDg0NWlFRkY1QjBBMEE2MTEyNEFB"},"id":"user:101632"},"ForumTopicMessage:message:72572":{"__typename":"ForumTopicMessage","subject":"Full configuration of DHCP and other network services","conversation":{"__ref":"Conversation:conversation:72572"},"id":"message:72572","revisionNum":1,"uid":72572,"depth":0,"board":{"__ref":"Forum:board:gateways-devices"},"author":{"__ref":"User:user:101632"},"metrics":{"__typename":"MessageMetrics","views":6171},"postTime":"2022-12-10T03:55:50.000-08:00","lastPublishTime":"2022-12-10T03:55:50.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Is there a way to get into a configuration screen for the KVD21 5G Gateway? Ideally, I'd like to connect my gateway to an existing TP-Link router to supply wireless and DHCP. I can work around the wireless by giving the KVD21 5G Gateway a separate SSID than the router, but I don't see any way to get into DHCP and configure or disable it on the gateway. I understand that T-Mobile is looking for simplicity of use for the overwhelming number of users, and I certainly think that’s commendable. Nonetheless, for those of us who understand the basics of networking, access to advanced features would be a major improvement. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"635","kudosSumWeight":0,"repliesCount":18,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:107574":{"__typename":"Conversation","id":"conversation:107574","topic":{"__typename":"ForumTopicMessage","uid":107574},"lastPostingActivityTime":"2025-03-05T01:32:57.945-08:00","solved":false},"User:user:98338":{"__typename":"User","uid":98338,"login":"Christopher_Kul","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-6.svg"},"id":"user:98338"},"ForumTopicMessage:message:107574":{"__typename":"ForumTopicMessage","subject":"Wireless network. Name/password change","conversation":{"__ref":"Conversation:conversation:107574"},"id":"message:107574","revisionNum":1,"uid":107574,"depth":0,"board":{"__ref":"Forum:board:coverage-signal"},"author":{"__ref":"User:user:98338"},"metrics":{"__typename":"MessageMetrics","views":161},"postTime":"2024-08-17T11:19:25.000-07:00","lastPublishTime":"2024-08-17T11:19:25.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I renamed my home network for ease of reference. I also revised the password so I could connect more easily than use the password that came from. TMB on the Gateway label. I got my tablets connected via wireless but now I need to connect my smart TV to the Gateway network, and the connection keeps failing when the password is halfway e there (4 words. Interstate by periods. How can I change the ID name as password to shorten them? 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