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","position":5,"formula":"metric.net_kudos_weight_received >= 1000","hidden":false,"icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.t-mobile.com/community/s/xjbgt85279/images/YmctMjUtVGJ6OXNK\"}"},"awarded":2},"BadgeSet:badge_set:5":{"__typename":"BadgeSet","id":"badge_set:5","name":"They really like me!","featured":false,"position":4,"badges({\"first\":1000})":{"__typename":"BadgeConnection","totalCount":6,"edges":[{"__typename":"BadgeEdge","node":{"__ref":"Badge:badge:20"}},{"__typename":"BadgeEdge","node":{"__ref":"Badge:badge:21"}},{"__typename":"BadgeEdge","node":{"__ref":"Badge:badge:22"}},{"__typename":"BadgeEdge","node":{"__ref":"Badge:badge:23"}},{"__typename":"BadgeEdge","node":{"__ref":"Badge:badge:24"}},{"__typename":"BadgeEdge","node":{"__ref":"Badge:badge:25"}}]}},"Conversation:conversation:98011":{"__typename":"Conversation","id":"conversation:98011","topic":{"__typename":"ForumTopicMessage","uid":98011},"lastPostingActivityTime":"2024-05-12T04:23:46.000-07:00","solved":false},"Forum:board:gateways-devices":{"__typename":"Forum","id":"board:gateways-devices","displayId":"gateways-devices","nodeType":"board","conversationStyle":"FORUM","title":"Gateways & Devices","shortTitle":"Gateways & Devices","parent":{"__ref":"Category:category:home-business-internet"}},"ForumReplyMessage:message:98018":{"__typename":"ForumReplyMessage","subject":"Re: Will using my own router resolve some issues with the T-mobile router?","conversation":{"__ref":"Conversation:conversation:98011"},"id":"message:98018","revisionNum":1,"uid":98018,"depth":1,"board":{"__ref":"Forum:board:gateways-devices"},"author":{"__ref":"User:user:101632"},"metrics":{"__typename":"MessageMetrics","views":419},"postTime":"2024-05-12T04:23:46.000-07:00","lastPublishTime":"2024-05-12T04:23:46.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I'm surprised to hear this. I don't see how adding a router to the gateway would have any effect on the speed you receive via TMHI. Only the gateway is facing the cell tower to grab the signal. All that goes on is that the gateway passes the Internet it receives to the router. Have you tried an experiment where you measured the speed with the router connected, and then disconnected? Do it at the same time of day so you're comparing “apples with apples” and not seeing speed differences caused by different tower loads at different times of the day. ¡Gracias! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"564","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:117313":{"__typename":"Conversation","id":"conversation:117313","topic":{"__typename":"ForumTopicMessage","uid":117313},"lastPostingActivityTime":"2024-10-20T11:35:59.000-07:00","solved":true},"ForumReplyMessage:message:117319":{"__typename":"ForumReplyMessage","subject":"Re: Canon printer won't connect to TMobile wifi router","conversation":{"__ref":"Conversation:conversation:117313"},"id":"message:117319","revisionNum":1,"uid":117319,"depth":1,"board":{"__ref":"Forum:board:gateways-devices"},"author":{"__ref":"User:user:101632"},"metrics":{"__typename":"MessageMetrics","views":408},"postTime":"2024-03-04T09:59:46.000-08:00","lastPublishTime":"2024-03-04T09:59:46.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Assuming you used the instructions above to create a WPA/WPA2 2.4 GHz network, I'd clear out the setup on the Canon printer and return it to the way it was when you first configured it. After you've done that, could you try again to connect your gateway to the printer? Good luck! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"296","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:116204":{"__typename":"Conversation","id":"conversation:116204","topic":{"__typename":"ForumTopicMessage","uid":116204},"lastPostingActivityTime":"2024-02-21T04:30:35.000-08:00","solved":true},"Forum:board:troubleshooting":{"__typename":"Forum","id":"board:troubleshooting","displayId":"troubleshooting","nodeType":"board","conversationStyle":"FORUM","title":"Solución de problemas","shortTitle":"Solución de problemas","parent":{"__ref":"Category:category:home-business-internet"}},"AcceptedSolutionMessage:message:116217":{"__typename":"AcceptedSolutionMessage","subject":"Re: Netflix won't load on any device in our household","conversation":{"__ref":"Conversation:conversation:116204"},"id":"message:116217","revisionNum":1,"uid":116217,"depth":1,"board":{"__ref":"Forum:board:troubleshooting"},"author":{"__ref":"User:user:101632"},"metrics":{"__typename":"MessageMetrics","views":612},"postTime":"2024-02-21T04:30:35.000-08:00","lastPublishTime":"2024-02-21T04:30:35.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Mine is completely resolved as well. Either the problem was with TMHI, Netflix, or both, but I agree that things are back to normal! ¡Buena suerte! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"151","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ForumReplyMessage:message:116214":{"__typename":"ForumReplyMessage","subject":"Re: Netflix won't load on any device in our household","conversation":{"__ref":"Conversation:conversation:116204"},"id":"message:116214","revisionNum":1,"uid":116214,"depth":1,"board":{"__ref":"Forum:board:troubleshooting"},"author":{"__ref":"User:user:101632"},"metrics":{"__typename":"MessageMetrics","views":191},"postTime":"2024-02-20T08:41:54.000-08:00","lastPublishTime":"2024-02-20T08:41:54.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" @wdsdFL I know how silly this is going to sound, but have you tried completely powering down the devices that aren't working? I don't mean restarting; I mean powering down. I have an issue with AirPlay on my network with my MacBook Pro. In order to fix it, I can't just restart my Mac, I have to power it down, then restart it, and the problem is fixed. (Weird, right?) As to the problem with Netflix over the last couple days, I see your handle has “FL” in it. Any chance you're located in S. Florida? I am, and it dawns on me that the problem with Netflix may have been a regional issue that only affected those of us located here. @copz1998, who is in CA, said they had no problems at all, which leads me to ask the question. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"736","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ForumReplyMessage:message:116213":{"__typename":"ForumReplyMessage","subject":"Re: Netflix won't load on any device in our household","conversation":{"__ref":"Conversation:conversation:116204"},"id":"message:116213","revisionNum":1,"uid":116213,"depth":1,"board":{"__ref":"Forum:board:troubleshooting"},"author":{"__ref":"User:user:101632"},"metrics":{"__typename":"MessageMetrics","views":187},"postTime":"2024-02-20T08:34:14.000-08:00","lastPublishTime":"2024-02-20T08:34:14.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" It was just coincidental. After the problem was already in progress, I got an email regarding tower maintenance. Good luck! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"134","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ForumReplyMessage:message:116211":{"__typename":"ForumReplyMessage","subject":"Re: Netflix won't load on any device in our household","conversation":{"__ref":"Conversation:conversation:116204"},"id":"message:116211","revisionNum":1,"uid":116211,"depth":1,"board":{"__ref":"Forum:board:troubleshooting"},"author":{"__ref":"User:user:101632"},"metrics":{"__typename":"MessageMetrics","views":158},"postTime":"2024-02-20T05:45:34.000-08:00","lastPublishTime":"2024-02-20T05:45:34.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Eureka! As of yesterday morning (Feb. 19), everything is back to normal with Netflix on all my devices. Maintenance was done on my tower the previous evening, and I am trying to figure out what fixed it or if something was modified with Netflix or TMHI. In any case, it's back to normal. I'm disappointed in my ability to contact tech support. I've counseled many people on this site to use them when necessary, but this is one of the rare times I have tried to contact them myself, and it wasn't easy. I called them twice and “pressed 1” to ask for a callback, but I never heard back from anyone. As a last-ditch effort, I finally used X to contact their CEO, Mike Sievert, who seems to have jolted @T-MobileHelp to get back to me. They were accommodating once I got to chat with a technician, albeit they couldn't solve the problem. Thankfully, Netflix is working again, and maybe the problem with tech support was just a one-off. It shouldn't be that hard to get help from T-Mobile. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"999","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ForumReplyMessage:message:116206":{"__typename":"ForumReplyMessage","subject":"Re: Netflix won't load on any device in our household","conversation":{"__ref":"Conversation:conversation:116204"},"id":"message:116206","revisionNum":1,"uid":116206,"depth":1,"board":{"__ref":"Forum:board:troubleshooting"},"author":{"__ref":"User:user:101632"},"metrics":{"__typename":"MessageMetrics","views":85},"postTime":"2024-02-19T03:22:34.000-08:00","lastPublishTime":"2024-02-19T03:22:34.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I finally got through to TM tech support last night. They concur that it's them, not Netflix. Everything else behaves normally, and the speed of my bandwidth is more than sufficient. In addition, if I turn off WiFi on my iPhone and use only cellular, Netflix behaves normally. To make things even more complex, I got an email yesterday that they were doing tower maintenance last night. I'll check later today to see if it actually makes any difference. To add to the frustration, Tech Support was impossible to contact. I finally dropped a tweet to Mike Sievert, T-Mobile’s CEO, in the hope that it would get some attention, and within a few minutes, I got a DM on X from a TMHI tech support person. They weren't able to solve anything, but at least I was able to get a case opened. Good hearing from you again, @copz1998. Hope all is well with you and yours. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"875","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:116949":{"__typename":"Conversation","id":"conversation:116949","topic":{"__typename":"ForumTopicMessage","uid":116949},"lastPostingActivityTime":"2024-03-19T18:59:02.000-07:00","solved":false},"ForumReplyMessage:message:116953":{"__typename":"ForumReplyMessage","subject":"Re: Netflix not working with T-Mobile 5G Home Internet","conversation":{"__ref":"Conversation:conversation:116949"},"id":"message:116953","revisionNum":1,"uid":116953,"depth":1,"board":{"__ref":"Forum:board:troubleshooting"},"author":{"__ref":"User:user:101632"},"metrics":{"__typename":"MessageMetrics","views":920},"postTime":"2024-02-18T12:27:39.000-08:00","lastPublishTime":"2024-02-18T12:27:39.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Quick update, @hesfahan. The problem returned this afternoon and I'm still unable to resolve it. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"98","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ForumTopicMessage:message:116204":{"__typename":"ForumTopicMessage","subject":"Netflix won't load on any device in our household","conversation":{"__ref":"Conversation:conversation:116204"},"id":"message:116204","revisionNum":1,"uid":116204,"depth":0,"board":{"__ref":"Forum:board:troubleshooting"},"author":{"__ref":"User:user:101632"},"metrics":{"__typename":"MessageMetrics","views":1437},"postTime":"2024-02-18T12:22:42.000-08:00","lastPublishTime":"2024-02-18T12:22:42.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Starting yesterday, Netflix will load on all my devices but won't display any content or graphics or play any content. The problem occurs with Apple TV 4K, iPhone, iPad, and Sony Bravia TV. All other apps are working, and SpeedTest confirms I have Internet connectivity and sufficient bandwidth. I've tried calling TMHI support at (844) 275-9310 and find that the wait is 30 minutes or more. I opted for a callback but have not heard from them. I've gone through this routine twice. [Groan] I've tried all the suggestions. I've killed the Netflix app. I’ve logged in and out of Netflix. I've restarted Apple TV 4K. I've powered down the gateway to restart it. The problem remains the same across all of my devices, which points to TMHI being the culprit. Is anyone else experiencing this problem? Have you had any success in resolving it? 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I subscribe to Netflix as a service outside of T-Mobile. For the last few days, it would load but couldn't stream content or even populate the graphics on the site. It happened right after the Apple TV OS was upgraded to the latest version. I tried all the obvious solutions, including rebooting Apple TV, my Arcadyan KVD21 5G gateway, and uninstalling and reinstalling the Netflix app. Nothing worked, and the problem was across all my devices, including Apple TV, iPhone, and MacBook Pro. ALL other services and apps were streaming perfectly, and I had more than enough bandwidth. Suddenly, this morning, everything is working correctly. I'm convinced that the problem was with T-Mobile, and whatever it was, it has resolved itself. If you're still having issues, I'd call Tech Support. I've found them knowledgeable and helpful in resolving these issues. They can reach the tower and tweak settings to your gateway. ¡Buena suerte! 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