Forum Discussion
Netflix won't load on any device in our household
Starting yesterday, Netflix will load on all my devices but won't display any content or graphics or play any content. The problem occurs with Apple TV 4K, iPhone, iPad, and Sony Bravia TV. Todos other apps are working, and SpeedTest confirms I have Internet connectivity and sufficient bandwidth.
I've tried calling TMHI support at (844) 275-9310 and find that the wait is 30 minutes or more. I opted for a callback but have not heard from them. I've gone through this routine twice. [Groan]
I've tried all the suggestions. I've killed the Netflix app. I've logged in and out of Netflix. I've restarted Apple TV 4K. I've powered down the gateway to restart it. The problem remains the same across all of my devices, which points to TMHI being the culprit.
Is anyone else experiencing this problem? Have you had any success in resolving it?
Mine is completely resolved as well. Either the problem was with TMHI, Netflix, or both, but I agree that things are back to normal!
¡Buena suerte!
@bocaboy2591 maybe its a regional thing. Here on the left coast, Netflix works fine on all our devices. Maybe check with Netflix customer support?
I finally got through to TM tech support last night. They concur that it's them, not Netflix. Everything else behaves normally, and the speed of my bandwidth is more than sufficient. In addition, if I turn off WiFi on my iPhone and use only cellular, Netflix behaves normally.
To make things even more complex, I got an email yesterday that they were doing tower maintenance last night. I'll check later today to see if it actually makes any difference.
To add to the frustration, Tech Support was impossible to contact. I finally dropped a tweet to Mike Sievert, T-Mobile's CEO, in the hope that it would get some attention, and within a few minutes, I got a DM on X from a TMHI tech support person. They weren't able to solve anything, but at least I was able to get a case opened.
Good hearing from you again, @copz1998. Hope all is well with you and yours.
@bocaboy2591 good hearing from you as well. I hope you and your family are doing well.
God bless.
We are having this same problem - it is specific to our iPads and Android phones. If we use our mobile data (hotspots) the Netflix app will work on these devices. ?? Started for us on Saturday, Feb 17. Had a brief time where the app was working on Sunday morning but the problem came back hours later. And we're still having it today (Feb 19). Interestingly, Netflix works on our Fire TV and Roku TV with the Tmobile box…. Just won't work with our iPads and Android phones.
Thanks for this suggestion. I added a new SSID with the settings you recommended. Unfortunately it did not resolve the issue on any of our iPads or phones.
Eureka! As of yesterday morning (Feb. 19), everything is back to normal with Netflix on all my devices. Maintenance was done on my tower the previous evening, and I am trying to figure out what fixed it or if something was modified with Netflix or TMHI. In any case, it's back to normal.
I'm disappointed in my ability to contact tech support. I've counseled many people on this site to use them when necessary, but this is one of the rare times I have tried to contact them myself, and it wasn't easy. I called them twice and "pressed 1" to ask for a callback, but I never heard back from anyone. As a last-ditch effort, I finally used X to contact their CEO, Mike Sievert, who seems to have jolted @T-MobileHelp to get back to me. They were accommodating once I got to chat with a technician, albeit they couldn't solve the problem.
Thankfully, Netflix is working again, and maybe the problem with tech support was just a one-off. It shouldn't be that hard to get help from T-Mobile.
@bocaboy2591 was the tower maintenance triggered by your call to tech support and the case opened? Or do you think the tower maintenance was already in motion? I don't want to spend hours trying to deal with customer support but if that's what it takes to get them to evaluate tower near me (and whatever else), I guess I'll need to do it. At least our TVs work with the 5G box.
It was just coincidental. After the problem was already in progress, I got an email regarding tower maintenance.
¡Buena suerte!
@wdsdFL I know how silly this is going to sound, but have you tried completely powering down the devices that aren't working? I don't mean restarting; I mean powering down. I have an issue with AirPlay on my network with my MacBook Pro. In order to fix it, I can't just restart my Mac, I have to power it down, then restart it, and the problem is fixed. (Weird, right?)
As to the problem with Netflix over the last couple days, I see your handle has "FL" in it. Any chance you're located in S. Florida? I am, and it dawns on me that the problem with Netflix may have been a regional issue that only affected those of us located here. @copz1998, who is in CA, said they had no problems at all, which leads me to ask the question.
