Forum Discussion
Netflix won't load on any device in our household
Starting yesterday, Netflix will load on all my devices but won't display any content or graphics or play any content. The problem occurs with Apple TV 4K, iPhone, iPad, and Sony Bravia TV. All other...
Mine is completely resolved as well. Either the problem was with TMHI, Netflix, or both, but I agree that things are back to normal!
¡Buena suerte!
Eureka! As of yesterday morning (Feb. 19), everything is back to normal with Netflix on all my devices. Maintenance was done on my tower the previous evening, and I am trying to figure out what fixed it or if something was modified with Netflix or TMHI. In any case, it's back to normal.
I'm disappointed in my ability to contact tech support. I've counseled many people on this site to use them when necessary, but this is one of the rare times I have tried to contact them myself, and it wasn't easy. I called them twice and "pressed 1" to ask for a callback, but I never heard back from anyone. As a last-ditch effort, I finally used X to contact their CEO, Mike Sievert, who seems to have jolted @T-MobileHelp to get back to me. They were accommodating once I got to chat with a technician, albeit they couldn't solve the problem.
Thankfully, Netflix is working again, and maybe the problem with tech support was just a one-off. It shouldn't be that hard to get help from T-Mobile.
