New Very Disappointed User

I would just like to say I was a loyal customer for a long time! I ended up switching phone companies because there was one point where I was paying more for my phone bill then my house payments on top of that I have 3 children I'm trying to raise and provide for..... So the mortal to my sorry is the day I finally decided to switch to a cheaper phone service they said I owed 250 ok well I understand that so I got on my credit karma app to try and get a loan for a bigger house for me and my children and guess what pops up a $994 dollar credit inquiry that I never even received a bill for or was never aware of that and all my stuff was payed in for besides the last month I owed 250.00 so just saying everyone this is the worst and rudest place I have ever dealt with and there will be something done about it! They add on fees and jack your bill up so just saying be careful this place is a joke the only good thing I got out of it was the Internet box for 50 bucks! But I went through boost mobile and paid 200 upfront right there and owned my phones didn't have no hidden fees! Sooo please everyone listen to what I'm saying! And be careful keep check on your credit just saying!