Internation Service

DoNotPatronizeMe wrote:

I have 5 cell phones on my account. I activated international coverage a week ago. NONE of my phones have had acceptable service. My phone went active when I arrived in Paris, France, last Thursday, June 20. I had service for about 2 hours. Since then, I have spend over 10 hours of my family vacation time trying to get someone at T-Mobile to address our « outage »  I explained to the tech folks that my phone doesn't work so, you guessed it, they call me on m,y phone and leave a voice mail message.

When we go outside and face T-Mobile HQ in Washington, we occasionally get a whopping 3G connection for about 10 minutes. I have spent nearly 7 calls in excess of 45 minutes EACHD on hold (ok, ignore) only to have my call sent  to Tech Support; then, I wait another 45 minutes to talk to someone - someone who has no idea how to resolve the problem.

I reached out to Mike Sievert, CEO, and he promised me that someone would be in touch shortly. That was at 8:02 PM tonight, Paris time. It is 9:57 PM and I haven't heard from anyone.

 

Bottom line, I will try to be a tourist tomorrow - again with NO SERVICE. What happens if my 2 year-old granddaughter falls and needs an ambulance? Maybe I can send smoke signals.

There will be bystanders with cellphone too..