Forum Discussion
Unable to place international calls
I purchased the internatonal plan. I am outside of the states now. I can text but unable to place calls. Would you please tell me the steps to place the phone calls. Gracias
Ok, I'm about a year late to this, but just had same issue and tried the +1, and tried 001 too to no avail. What I eventually did was go into the cell settings on my iphone and went into network which was showing as MOE. The setting on this page was on auto. I turned it off and then changed the network from MOE to NOS and was suddenly able to call no issues. I did not try the vodaphone network. Hopefully this helps others.
Exactly the same issue for my wife and I. I was in Portugal and now in Italy while my wife was in Switzerland and both phones can't make or receive calls. Spent at least 8+ hours trying to troubleshoot the issue with various T-Mobile reps to be told at the end that this is a known issue, affecting only certain accounts and certain lines within those accounts (my daughter's phone works in Italy) where the "Data Roaming Class" or something like that.. .on these lines is not set correctly and according to this rep (Luke), the engineering team is working on this issue…. with no resolution timeline. And by the way, we both have international passes purchased…
At the end, I was told that these phones are made to work for US market y TMobile doesn’t guarantee that they will work abroad?!? Wow.. I never heard this before. They should say that in their commercials when they advertise their phones.
So according to Luke, this is a network issue where Tmobile can't guarantee that phones will work since they are not made for Italian and Swiss market. Yet, if this is the case then ALL customers should be affected since this is a network issue. Esta NO a network issue, this is an internal TMobile customer configuration issue. It reminds me of my former company where their in-house developed software at some point reached its limits. It was developed for different times but since my company didn't want to invest $$$, then it was patched and patched.. and at some point it stopped working. Nobody was able to fix it anymore. This is exactly what I am thinking is the case here. And yet, we depend on phones for everything.
My son is in Switzerland in a camp and my and my wife’s phones are emergency contact for them - hope nothing happens.
My wife's luggage got lost by AlItalia… and they are suppose to call her when they find it. Of course, when you call no one picks up a phone.
The tour operators use phones to communicate meeting points…. and these tours have been booked in advance so now.. if you miss a call, you hope that they will send an email and that you will see it in time otherwise you are in hours and days of customer support calls trying to get your money back because your phone couldn’t receive or make a call.
This is a mess. I've been Tmobile customer for 20 years and I can't wait to get back to US and switch to a different carrier. Hope they work better but who knows. Time will tell.
