Forum Discussion
Unable to place international calls
I purchased the internatonal plan. I am outside of the states now. I can text but unable to place calls. Would you please tell me the steps to place the phone calls. Gracias
Ok, I'm about a year late to this, but just had same issue and tried the +1, and tried 001 too to no avail. What I eventually did was go into the cell settings on my iphone and went into network which was showing as MOE. The setting on this page was on auto. I turned it off and then changed the network from MOE to NOS and was suddenly able to call no issues. I did not try the vodaphone network. Hopefully this helps others.
When you are on wifi, are you using wifi calling? If so, that call goes through as if you are on the US network making those calls. When you leave the wifi, then the only option your phone has is to make a call on the international network.
If you don't mind, can you share how you are dialing the number? Are you using the contact that was saved in your phone or are you dialing manually?
If the issue does have to do with the network side, then you would want to reach out to our customer support teams by calling +1-505-998-3793 or direct messaging us on Facebook or Twitter. They would be able to take a deeper look at the account and network side of things to get you all fixed up.
