Forum Discussion
New Inseego Mifi Issue
I just got my Inseego Mifi device today. I did the set up. Put the sim card in and fired up the device. It worked for 5 minutes before I got an alert that said Invalid Sim. I rebooted the device to get a "no service" alert. I had another sim card so I put that one in and activated it and dealt with the same thing. So I called tech support. I went through a process of rebooting. Then was told to pull out the sim, put it back in then hit reset. This seemed to work but only for 15 minutes. So this time I went through the process of pulling the sim card out putting it back in then turn on the device. This time it worked for an hour before I got the invalid sim alert again. I rebooted to get the no service alert. Did the who thing over again to have it work for 5 minutes before the invalid sim alert. Reboot. No service. This is not a cheap device so I'm getting really frustrated. What is up with this thing?
It seems to be working but connectivity is still crap! I the day after this to be told by tech support that the device was buggy and that there is some software update coming to fix it by mid-March. First, I'm upset that I'm being charged full price for a service that is clearly unreliable right now and I can't utilize. I did call customer service after this. I'm suppose to receive some type of discount on my bill this month which isn't showing up right now. Secondly, I'm really frustrated that I was sold a device that is buggy and it was known. I've been with T-Mobile for about 2 years and have basically been pretty happy till this.
