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Sce0702's avatar
Sce0702
Newbie Caller
Hace 7 meses

New TMobile wifi user…Cannot connect my HP Envy 5530 e-all in one Printer to Network

Hello Everyone.. I’ve read previous post and created New Network Name…It shows on my printer screen, and loaded my password and it says connection Failed Ive returned to previous setting….and even ...
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  • Sce0702's avatar
    Sce0702
    Hace 7 meses

    UPDATE   connected finally

    NC 1037   post was the 2nd post of 2 to solve the connection issue

    added a new Network Name for the Printer from post 1 was the original problem (thanks)

     

    luego

    updating the Network of the Printer

    changing frequency band to 2.4 GHZ

    …

    changing WPA Version to WPA/WPA2

    thanks guys…

    Scott  E.

nc1037's avatar
nc1037
Bandwidth Buddy
Hace 3 meses

I don’t know which of my posts they were referring to. 

Here are my most recent instructions for adding a second 2.4 GHz network for printers and other devices that have trouble with the default network.

T Life Instructions

Some devices, such as printers, have trouble connecting to the gateway’s default configuration.

You can have several Wi-Fi networks on the gateway.  You want to leave the default network alone (2.4 & 5 GHz; WPA2/WPA3 and AES security) and add a second, dedicated 2.4 GHz network.  This second network is for devices that can't connect to the default network.

Using the T Life app on your phone: Tap Connect (at the bottom).  Tap Things (at the top).  Tap your Gateway. Tap the magenta button Manage.  Tap Network (at the top).  Tap the magenta + Add Network.

You should now have an "Add new network" page.  Under General details, Enter a new Wi-Fi network name (SSID) and a password.  Under Advanced settings, change the Frequency Band to 2.4 GHz.  Under WPA Version, change WPA Version to WPA/WPA2.  The WPA Encryption Mode should automatically change to TKIP+AES.  Tap Save at the bottom. Connect your device to this new network.

Use the default network for your other devices, as much as possible.  Note that WPA/WPA2 (on the second network) is less secure, so I recommend setting this network to be Hidden. You can hide it after you get your devices connected to it. (The Hidden switch is in Advanced settings, below WPA Encryption Mode.)

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