New Inseego Mifi Issue

Sorry, I spoke to soon. They corrected my account issue, but there is still an issue with the device. It went back to Invalid SIM error after a short period. I can say this, do not let a tech adjust your account to a Home Internet Plan, this is not the solution, and it was a nightmare to get it back to the correct plan it was on. Best solution at this point is to wait for the software/firmware patch to be pushed on the 17th. I will be following up on this with the Territory Manager. Not ideal, but at least there is progress and I have contact with management that can get a more direct answer.

   There has been communication within the company and it wasn't in an ideal place for these communications to be seen, so I am told that is being corrected also. The store personnel and the Managers were extremely helpful and went through every effort to resolve things before I left the store. I am confident they will do what they can to move communication up in priority.