Forum Discussion
T-Mobile Inseego 5G MiFi M2000 shutting down
My 5G M2000 hotspot was working fine for a few months.
But now, I typically find it shut down; completely turned off. I can turn it on, but it turns itself off in a few minutes for no obvious reason.
The behavior is the same if a battery is inserted (which is charged to 100%), or if it’s just using USB power.
Has anyone else seen this?
Gracias,
Dave
Yes I have had the same problem! I have called Tmobile 4 times on this matter and their so called experts have done nothing to resolve this!
Uhappy Camper!
clmuffly wrote:
Yes I have had the same problem! I have called Tmobile 4 times on this matter and their so called experts have done nothing to resolve this!
Uhappy Camper!
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I was told yesterday that after 2 failed MIFI M2000's in less than 2 years that they won't upgrade but just send me another refurbished one and credit my account $20. At the same time she said there will be a $5 Warranty Service fee when I swap them at a store. I told her I pay $11 a month for insurance to cover this and she said I have to pay a fee to swap them. After I argued about that she actually told me "well, you're making $15 on this deal." SERIOUSLY ? I'm not making money, you're not handing me $15 cash. You're costing me time and money to deal with people in the same store that didn't even know what a MIFI M2000 is,
Same problem here. Doesn't like any chargers - shuts down randomly even with sleep mode, and auto shutdowns disabled. Doesn't feel like it's getting hot, but will try it with the back off. This is ridiculous because I just upgraded from the previous version because the 5g would just bounce around reception. At least the old one had better signal and wouldn't shut down. I thought the ethernet was a cool feature but I almost want the old one back. Poor design if it can't keep cool. SMH 😒
Solen wrote:
Same problem here. Doesn't like any chargers - shuts down randomly even with sleep mode, and auto shutdowns disabled. Doesn't feel like it's getting hot, but will try it with the back off. This is ridiculous because I just upgraded from the previous version because the 5g would just bounce around reception. At least the old one had better signal and wouldn't shut down. I thought the ethernet was a cool feature but I almost want the old one back. Poor design if it can't keep cool. SMH 😒
The M2000 had this issue NOT the new M3000 with ethernet port. It is a known issue, but they still want to send a refurbished unit. The actual issue is the battery…..BUT...the M3000 with the ethernet port uses the same battery. We shall see. So far it stays on 5G...but I think thats just what it's programmed to show.
