Forum Discussion
How to change e-mail address that receives paperless bill?
How do I change my paperless billing settings to send my paperless bills to my new e-mail address? I have updated my account with my new e-mail address but I do not see an option to update the e-mail...
I had to change it to paper billing and save it. Then went back to switch back to paperless and it auto puts in the new email address that I had changed for my login . Success Yall.
No that doesn't do anything. The wrong (old) email is embedded in there with no way to change it. You can change your preferences to text only, then change it back to email, play with those settings any way you want. It doesn't prompt you for any new email address. It just puts the wrong (old) one back in. Called T-Mobile support and was in-queue for an hour and gave up.
