Forum Discussion
Cusomer Service and Phone Insurance
Waited for chat support for a half an hour without ANY kind of response. My experience with T-Mobile's phone insurance provider, Assurant, was actually much worse, but they didn't even want to hear ...
I can't figure out how to close or remove this post, but shortly after posting it, I did make contact with T-Mobile, and they actually could make contact with human beings at Assurant. T-Mobile stayed on the line until the issue was resolved. I already found much less expensive phone insurance elsewhere, and I still can't wait to rip Assurant a new one for the display of raw evil and/or ineptitude they dished out earlier today. But, if you have a similar experience with Assurant, get T-Mobile's attention. People recognize their name, and they will defend its reputation.
