Forum Discussion
Hulu on us
Went to T-Mobile account page to sign up for the Hulu on us offer and it is no where to be found. Did they change their mind on this offer?
Strohmoose wrote:This should be reported to the Ohio Atty General's office as a "bait and switch" scheme. Everytime that I call customer service I get someone who I can barely understand who is in the Philippines!
Companies can make mistakes but at least TMO should have sent a revised text letting us know the offer no longer included Max, plus an apology for the mistaken text three weeks ago. Instead, their customer service reps are just telling people to shell out more money for a more expensive plan. Is it la bait and switch? I doubt it started that way but their unwillingness to admit their mistake and communicate with us is ridiculous and perhaps rises to illegality in some states. Relying on third world customer service agents to sort this out obviously is no solution. Chances are none of them even understand the issue!
You’d think someone from the company would respond in this thread!!
