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T-Mobile trade-in issues
I traded in my iPhone 11 and XR and sent them to t-mobile one month ago but never received the credit for the iPhone 11. I have called the customer services several times and these representatives promised me the issue would be resolved in a few days but it never did. They just give people empty promises so that you can get off the phone. Plus was told by the salesman the trade-in value was $150 each but only received $85 for XR.
Bait and switch
We went to our local T-Mobile store to check on the "$1000 rebate on S25". We were on a $120 a month for four lines plan, and were told it didn't qualify. As we were leaving an employee told us that he "found a plan that works"-the Go G5 55 plan for $120 for four lines (my wife and I are over 55 so we qualified). He also promised that it qualified for the $1000 per phone discount. It required sending in the phones by 3/3/25. My wife wanted to wait for the bill to be certain, but that would mean we lost the discount, so we sent them. We received the first bill today and it's for $180 a month, only $500 rebate per phone (nothing to do with quality of the returns-they are prefect but still being examined). This plan only qualifies for half. We were also offered the "Go G5 Plus 55" for $220 a month for $1000 a phone, both "offers" FAR more than the originally stated contract. We even had it "guaranteed" a second time after my wife got paranoid and called T-Mobile's customer service and "Adrian" told us that the plan MIGHT not qualify, so he suggested we return to the store. We did so, and the employee "went in the back room to talk to his regional manager" for about 20 minutes, then came out and ASSURED us that the plan DID qualify, was $120 A MONTH and $1000 rebate per phone. This is a PURE "bait and switch". We can't just go back to our old plan because now our phones are gone and T-Mobile refuses to return them. We are now stuck paying about $100 more a month when we NEVER would have upgraded the phones under that set of circumstances. As far as I can tell, this violates the Federal FTC Act as well as three CA laws: The FTC has issued a Notice that it has determined that bait and switch sales practices are unfair or deceptive trade practices, and violate the FTC Act. CA state Business and Professions Code (B&P) Section 17500: This section prohibits unfair, deceptive, or fraudulent business practices, which includes bait-and-switch tactics. California Code of Regulations, Title 4, Division 3, Article 10, False or Misleading Advertising: This section specifically addresses bait-and-switch advertising. Cal. Code Regs. . 4, § 1304.1 - Bait and Switch Advertising: This regulation outlines the specifics of unlawful bait-and-switch practices. T-Mobile REFUSED to escalate me to a manager and only gave me a PO box for their legal department. This is a HORRIBLE way to do business. it is illegal, likely criminal, and you have pissed me off enough that I now have reported it to the FTC, the FCC, and the CA State AG's office. I also know several DDAs at the Alameda County DA's office who are being consulted.
Sync Up Watch no longer showing up on T-Life app
My kid's sync up watch was showing up on the app until the afternoon. After that, it no longer shows up. If we call from the watch I get the notification of the call within the app, and I also get the notifications that the watch has low battery but there is not location showing up on the screen. Has anyone else had this issue? I've logged out and logged in to my account several times while connected on wifi and without it. I deleted the app and logged in again, and nothing helps. I reached out to customer service and they didn't help either.Did not pay off Verizon as Promised
Has anyone else experienced something similar? Back in March, my husband and I decided to switch over from Verizon to T-Mobile. We figured it'd be way better spending $160/mon than over $320 a month for both our lines combined. My husband and I were on separate plans at that time. I was told that I'd get up to $600 trade-in credit for my phone AND, if I sent my final bill in to T-Mobile, they'd pay off my remaining balance in the form of a gift card (electronic). Well, I never received any follow-up letters or an email from T-mobile stating that I had been credited. First, they will only give me like $100 for my LG wing, which was new, no more than a year ago (so much for $600). Now, My final bill for Verizon was over $500 - they didn't cover but half of it, so I still am out of pocket when i told them I wasn't switching over unless they could guarantee they'd pay off my full final bill and they said there'd be no problem. On top of that, we live in the middle of the city. My husband works in the city, and very rarely do we have full bars. Maybe 1-2, even though the coverage map states we should have full coverage. 5X better than Verizon, yeah right. I almost wish I hadn't switched to T-Mobile at this point. PUtting me in a negative financial situation after being promised I wouldn't be and after clearly explaining to the Verizon rep that I needed them to pay off my full Verizon bill because I wouldn't have the money to pay them over $300 and also pay my new T-mobile bill. What the hell am I to do?
Kids SyncUp Watch unpairing
I had already paired our syncup watches to my phone in the new Tlife app. The watches died so we charged and once it turned on we have not been able to get it out of the pair setting when you first turn on the watch. I've turned it off and turned it back on for a few hours see if that would help nothing, restarted same result, and even tried to re-pair it without unpairing, which told me it was already paired. On the t life app the watch shows up but it says it is out of battery. The app on my phone doesn't need an update. Has anyone found a solution for this?T-Life works very poorly replacing the syncup app
Ever since the service switched from syncup to TLife, live tracking does not work. Both my wife and I try multiple times and it just keeps failing to connect. Additionally, the watch goes from 58% battery to dead without warning. The purpose is to be able to see where my child is, and its failing miserably. What is being done to improve the way the app & watch works?
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