Forum Discussion
Sync Drive critical battery
I am an employee of T-mobile. I purchased the sync up drive for my own personal use. During the 2nd week, it kept telling me that my battery was low, and failing. A couple of days later I had to ...
Hola @magenta2712237
With the SyncUp drive sole purpose of being a diagnostic tool, I would hate to believe that it is causing issues with the end users vehicle. This is something that we would definitely need to report up through Mojio through an escalation. The next time you get a chance, check out DOC-429922 as it will go over the steps for a Mojio escalation.
. T-Mobile should reimburse all customers for non-disclosure on the sync-up device for batteries and warranties tgat were voided and alternators. The Sync Up device should be unplugged when the vehicle is not in use because it draws power from the battery 24-7.
It's only fair.
