Forum Widgets
Discusiones recientes
syncup tracker - mobile alert not available
syncup tracker - mobile alert not available when I click on this button, I receive a message "Feature requires update - please charge your Tracker to update the firmware". The unit has been charged. I took it to the local store, and they said to wait two weeks for an update. Any further information would be appreciated. TIA
Syncup watch wont fully pair.
I just unboxed a new watch and was able to figure out how to connect the watch my my phone / T-Life app. Keep in mine my phone is also brand new. I was able to get the watch connected to my app and get it somewhat set up. But then the issue start from there. It won't let me make any update to the profile. And it just some how reboots it's self and completely unfair it's self from my phone and app. I did reach out to the support line but they never reached back out to me. Any help be greatly appreciated.No cases for tracker 2
Thought 2nd generation tracker might be an improvement from first generation..WRONG! Battery life did improve about 6 hours ...that's it.. It is junk just like first generation....in today's market , the tag should last at least 2 weeks ...these about 4 days max. Then the biggest issue is no cases at all anywhere...no magnets to put on vehicle , nothing! Just a useless wristband....I tried , gave tmobile a chance , but the group in charge of tracker devices should be ashamed of what they came up with...Returning ours again...Won't wait on T-Mobile to get it together anymore....SyncUp KIDS watch still not working on T-Life app
Ever sinceSyncUP KIDSapp switched to T-life app, I cannot add my husband as a guardian, hence, he cannot track our kid. We went to 2 different T-Mobile retails, none of them could help us. We got a ticket number. I can at least see my kid's location but I cannot see my husband's location either. It has been 3 weeks, none of the tech support team members contacted us back. While waiting we did everything - uninstall, install, repeatedly. Nothing has worked so far. I sent invite links to my husband, and the links do not work. When he tries to pair the watch manually, it keeps saying "Something went wrong. Please try again". We are extremely disappointed with T-Mobile removing SyncUp KIDS app before it tested and integrated successfully. If anyone found a solution, please let me know!
Extra fees hidden by salesgirl at purchase
Has anyone (everyone?) noticed this situation: I purchased an iPhone SE at half price. The sales girl told my son that it came with a case and tempered glass. Later, I found out that the charge for the case and the glass (each $39.99) were added to my bill to be paid off in 24 months. There is absolutely no way I would have agreed to this as I barely could afford the half priced phone.We went to the store and asked about it and the rude manager said there's nothing she would do about it. This is false misrepresentation. Different topic- How do ourSyncUp Kids watches go from $10 aline to $12 and now $17 without notification? It wasestablished for a 24 month auto draft. Do they just raise line charges whenever they want. Getting very frustrated with T-MobileExtra fees hidden by salesgirl at purchase
Has anyone (everyone?) noticed this situation: I purchased an iPhone SE at half price. The sales girl told my son that it came with a case and tempered glass. Later, I found out that the charge for the case and the glass (each $39.99) were added to my bill to be paid off in 24 months. There is absolutely no way I would have agreed to this as I barely could afford the half priced phone.We went to the store and asked about it and the rude manager said there's nothing she would do about it. This is false misrepresentation. Different topic- How do ourSyncUp Kids watches go from $10 aline to $12 and now $17 without notification? It wasestablished for a 24 month auto draft. Do they just raise line charges whenever they want. Getting very frustrated with T-Mobile
