SyncUp & IoT

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sync up drive updates
I recently changed my sync up driver for my vehicle due to the update for TLife. This is the worst upgrade. Not even close to the features of the previous version. Lets start from the beginning when I get a alert I have to unlock the phone, then open the TLife app, unlock TLife authorization, select locate, select things for my vehicle. Next complaint is the app map works better in Light Mode and NOT Dark Mode if you want to see the street names better. Never had this problem in OLD app. Next complaint is you have to ZOOM in to see the street location and as the tracker is active it will ZOOM OUT in the process so you have to ZOOM in and out as the vehicle is moving. Never had this problem in OLD app. The worst part of the app is when tracking the vehicle the app DOES NOT track vehicle from beginning to end. In other words I get a alert go through the process of opening the app I see my vehicle is tracked from point A but stops tracking BEFORE the trip ends. I have to log back in to continue the current location. Old app would track from point A to point B... The purpose for purchasing this syncup drive was if my vehicle gets stolen I get REAL TIME location not partial vehicle start and later vehicle ends. Bottom line is there any UPDATES coming soon? I notice other complaints. I did reach out to TMobile and expressed that I should not be paying for a product that is not working properly and was given a one time credit BUT my issues have not been solved and trying to get any answers if updates are coming or if I should be looking for better Tracking services?
bad1cruisr1
Network Novice
3 days ago
34Views
0likes
0Comments
SyncUp Kids 2 unable to add contacts
After much research, I see this is an ongoing problem for at least a year. Contacts that are smart phone based cannot be added. Period. I did not have this problem when there was a separate synchup app, so the issue must have started with the migration to T-Life. Honestly, I'm shocked T Mobile hasn't fixed this yet. It's not fair. I was sold a watch that isn't fully functional. I will be asking for a full refund. Period. The watch in its current form and function does not meet my needs.
KopelInc2025
Network Novice
4 days ago
35Views
0likes
0Comments
Guardian can’t video video chat!
Got my son a SyncUp watch yesterday and set it up as the admin. At first, I couldn’t see the camera option, but it showed up after a few minutes. Today, my husband (the guardian) set it up on his T-Life app. After some struggle, he finally got location tracking, texting, and calling to work… but no video chat. It’s so frustrating that there’s no way to manually update or troubleshoot this in the app. We updated our phones, restarted everything—still nothing! Has anyone dealt with this before? How did you fix it?
Brihuso
Network Novice
10 days ago
102Views
0likes
0Comments
Generation 2 just as bad as generation 1 terrible!
I'm not sure if anyone at T-Mobile has ever tried to use one of their new tracker tools but they're useless first there's not a case anywhere in the world that will hold it no magnetic case no waterproof case so there's no way to attach this device to anything second after 7 attempts with operators at T-Mobile no one could activate it they actually ended up canceling it and refunding my money for it because they could not get it hooked up or get it to function the battery life lasted a day and a half for us are old devices used to last two and a half 3 weeks we were hoping to improve on that these lasted less than 2 days it's seriously a very very poor quality bad product T-Mobile should be ashamed and stop selling them
Lawnman53
Roaming Rookie
10 days ago
94Views
0likes
1Comment
T-Life app locate not working
We got my son the syncup kids watch a year and a half ago, when he started school. It was okay when it had its own app, but since it was integrated into the t-life app it's not good. As of right now when you go to the "locate" section it's not showing people at all, so I cannot track my sons watch. This is not okay! Tracking and operation of syncup needs to go back to it's own app!
Adams06
Roaming Rookie
12 days ago
356Views
4likes
6Comments
Rastreador Sync Up
I recently received these as part of a special promotion. The order was supposed to contain 5, but only got 4. I called to start a claim about that. The first night I charged one I woke up to a melted charge cord and the brick I have used for a year or more to charge multiple devices at one. Has anyone else had this issue? I am almost afraid to try and charge the others. Of course I threw out that charge cord and charging station after taking photos of both.
gracelandgirl1
Network Novice
12 days ago
127Views
0likes
1Comment
Syncup Tracker 2
I got a T-Mobile Syncup tracker 2 today I’m trying to find out if there is some kind of silicone case for it or not
Louie1206
Network Novice
18 days ago
106Views
0likes
0Comments
SYNCUP KIDS WATCH 2GEN missing iheartradio app
I got the syn up kids 2nd gen watch for my kid, and it has Bluetooth for pairing headphones, and it's supposed to have the iHeartRadio app. But there is no iHeartRadio app. And I'm not sure what the point of Bluetooth headphones is if there's no app to listen to music. Maybe my 8-year-old is supposed to start joining conference calls.
schalicto
Network Novice
22 days ago
144Views
0likes
1Comment
Sync up watches disappear from the t life app
I updated the app last week (3/4/25) and after that it my kids sync up watches were removed from my t life profile. I’ve called T-Mobile 4 times and have not gotten an answer. I can call and text but cannot track, put it in school mode or anything. My husband was able to see the kids watches on his app and today he is no longer able to see them. It’s crazy how much money T-Mobile makes but they have a crappy app and “engineers” who don’t seem to be able to fix the problem. When we 1st got the watches (11/24) my husband had an issue with the app and not being able to see the kids watches. It took t mobile over a month until my husband could see the kids on the app. They do not seem to care that we pay for a service that they are not fulfilling properly.
Vosn0828
Newbie Caller
2 months ago
85Views
0likes
0Comments
Hola
I need help in T-Life app download
Sharon1187
Network Novice
2 months ago
87Views
0likes
1Comment

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This is the worst upgrade. Not even close to the features of the previous version. Lets start from the beginning when I get a alert I have to unlock the phone, then open the TLife app, unlock TLife authorization, select locate, select things for my vehicle. Next complaint is the app map works better in Light Mode and NOT Dark Mode if you want to see the street names better. Never had this problem in OLD app. Next complaint is you have to ZOOM in to see the street location and as the tracker is active it will ZOOM OUT in the process so you have to ZOOM in and out as the vehicle is moving. Never had this problem in OLD app. The worst part of the app is when tracking the vehicle the app DOES NOT track vehicle from beginning to end. In other words I get a alert go through the process of opening the app I see my vehicle is tracked from point A but stops tracking BEFORE the trip ends. I have to log back in to continue the current location. Old app would track from point A to point B... 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","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1595","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":2,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:191007":{"__typename":"Conversation","id":"conversation:191007","topic":{"__typename":"ForumTopicMessage","uid":191007},"lastPostingActivityTime":"2025-04-09T01:44:23.326-07:00","solved":false},"User:user:211480":{"__typename":"User","uid":211480,"login":"KopelInc2025","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Network Novice","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-3.svg"},"id":"user:211480"},"ForumTopicMessage:message:191007":{"__typename":"ForumTopicMessage","subject":"SyncUp Kids 2 unable to add contacts","conversation":{"__ref":"Conversation:conversation:191007"},"id":"message:191007","revisionNum":1,"uid":191007,"depth":0,"board":{"__ref":"Forum:board:syncup-iot"},"author":{"__ref":"User:user:211480"},"metrics":{"__typename":"MessageMetrics","views":35},"postTime":"2025-04-09T01:44:23.326-07:00","lastPublishTime":"2025-04-09T01:44:23.326-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" After much research, I see this is an ongoing problem for at least a year. Contacts that are smart phone based cannot be added. Period. I did not have this problem when there was a separate synchup app, so the issue must have started with the migration to T-Life. Honestly, I'm shocked T Mobile hasn't fixed this yet. It's not fair. I was sold a watch that isn't fully functional. I will be asking for a full refund. Period. The watch in its current form and function does not meet my needs. 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At first, I couldn’t see the camera option, but it showed up after a few minutes. Today, my husband (the guardian) set it up on his T-Life app. After some struggle, he finally got location tracking, texting, and calling to work… but no video chat. It’s so frustrating that there’s no way to manually update or troubleshoot this in the app. We updated our phones, restarted everything—still nothing! Has anyone dealt with this before? How did you fix it? 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The order was supposed to contain 5, but only got 4. I called to start a claim about that. The first night I charged one I woke up to a melted charge cord and the brick I have used for a year or more to charge multiple devices at one. Has anyone else had this issue? I am almost afraid to try and charge the others. Of course I threw out that charge cord and charging station after taking photos of both. 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